Operations Manager

•    Coordinates and manages group activities and interactions with other divisions.
•    Coordinate scheduling of personnel and project assignments
•    Conducts and supervise staff meetings.
•    Approves all accounts payable / accounts receivable for payment.
•    Reviews monthly PNL statements and all applicable discrepancies.
•    Performs revenue forecasting.
•    QA/QC’s all specialist work.
•    Oversees customer service responsibilities for office.
•    Enforces or modifies work procedures as needed to ensure a safe and efficient work environment.
•    Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HR policies, practices, and procedures.
•    Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
•    Bids and/or assists in the bidding of industrial services projects.
•    Assists in the planning and scheduling of projects.
•    Review status reports and modifies schedules or plans as required.
•    Prepares reports for management, client, or others.
•    Confers with personnel to provide technical advice and to resolve problems.
•    Coordinates project activities with activities of government regulatory or other governmental agencies.
•    Ensures customer receives cost effective services in accordance with contract provisions.
•    Resolves billing issues to customer and company's satisfaction and ensures safe execution of all services provided in accordance with safety policies, procedures, and practices.
•    Primary liaison between customer and operations in resolving service issues.
•    Cultivates quality relationships laterally and above primary contact to retain clients.
•    Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
•    Performs other duties as assigned.

•    High School diploma or equivalent required. Bachelors in chemistry, biology, or environmental science preferred.
•    5+ years industrial cleaning experience of which 2 have been served in a management capacity.
•    Experience in the applicable utilization of standard/specialized industrial cleaning equipment.
•    Ability to schedule equipment/personnel efficiently/effectively for daily maintenance/project work.
•    Successfully resolve customer/employee complaints. 

Financial management, logistics or sales experience

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