Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
Operations Manager
crepdogcrew· Management
About this role
Company: Crepdog Crew
Industry Preferred: Luxury D2C Fashion | Sneakers | Streetwear
Location: Saket, New Delhi
Experience: 7-8 Years
Role Overview
As the Operations Manager, you will be responsible for managing and optimizing the end-to-end operations of the business. This role requires a strategic and execution-focused professional who can oversee Supply Chain, Procurement, Inventory Management, Warehouse Operations, Logistics, Customer Operations, Vendor Management, Marketplace Operations, and Cross-functional Coordination.
You will work directly with the Founder to streamline business operations, improve efficiencies, implement scalable processes, and support the company's growth objectives.
Key Responsibilities
1) Business Operations
- Work closely with the Founder to execute operational strategies and business priorities.
- Drive end-to-end operational excellence across all business functions.
- Ensure smooth coordination between internal teams and external partners.
2) Supply Chain & Procurement
- Manage end-to-end supply chain operations from sourcing to customer delivery.
- Coordinate with manufacturers, vendors, and suppliers to ensure timely procurement.
- Optimize procurement planning and vendor performance.
3) Inventory Management
- Monitor inventory planning, forecasting, and replenishment.
- Maintain inventory accuracy across warehouses and sales channels.
- Conduct inventory audits and implement inventory control measures.
4) Warehouse & Fulfillment
- Oversee warehouse operations, including receiving, storage, picking, packing, dispatch, and inventory control.
- Ensure timely order fulfillment while maintaining operational SLAs.
- Improve warehouse productivity and operational efficiency.
5) Logistics & Delivery
- Manage courier and third-party logistics (3PL) partners.
- Monitor shipping performance, delivery timelines, and logistics costs.
- Ensure smooth last-mile delivery and reverse logistics operations.
6) Customer Operations
- Oversee order lifecycle management from order placement to successful delivery.
- Coordinate returns, exchanges, refunds, and customer escalations.
- Work closely with the Customer Experience team to enhance post-purchase satisfaction.
7) Marketplace & D2C Operations
- Working knowledge of Shopify, included but not limited to order fulfillment, listings, etc.
- Ensure inventory synchronization and seamless order processing across channels.
- Support product launches, promotions, and high-volume sales events.
8) Process Excellence
- Develop and implement SOPs across all operational functions.
- Identify process gaps and implement scalable improvements.
- Drive automation initiatives to improve operational efficiency.
9) Vendor & Stakeholder Management
- Build and manage relationships with suppliers, logistics partners, packaging vendors, and other service providers.
- Monitor vendor performance and ensure SLA compliance.
- Negotiate contracts and drive cost optimization.
10) Team Leadership
- Lead and mentor operations teams across different functions.
- Set KPIs, monitor team performance, and ensure accountability.
- Foster a culture of collaboration, ownership, and continuous improvement.
11) Reporting & Business Analytics
- Prepare operational dashboards and MIS reports.
- Track key business metrics and identify improvement opportunities.
- Present operational insights and recommendations to the Founder.
Frequently Asked Questions
Is the salary disclosed for the Operations Manager position at crepdogcrew?
The salary for this Operations Manager role at crepdogcrew is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Manager position at crepdogcrew located?
This Operations Manager role at crepdogcrew is based in New Delhi, DL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Manager role at crepdogcrew full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Operations Manager role in the Management department at crepdogcrew.
Which team or department does the Operations Manager at crepdogcrew belong to?
This Operations Manager position is part of the Management department at crepdogcrew. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Manager position at crepdogcrew?
Click the "Apply Now" button on this page. You will be redirected to crepdogcrew's official application portal hosted on keka where you can submit your application directly.
When was the Operations Manager job at crepdogcrew posted?
This Operations Manager position at crepdogcrew was posted on Jun 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Manager
crepdogcrew
You'll be redirected to crepdogcrew's official application page on keka.