Operations Manager

Who we are 

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. 

What you'll do

• Build, manage, and continuously improve order fulfillment processes with a focus on efficiency and effectiveness.
• Recruit, train, and develop a high-performing hourly team responsible for facility operations and order execution.
• Maintain adherence to SOPs covering facility operations, cleanliness, and customer service.
  Manage facility P&L, ensuring financial discipline and identifying opportunities to improve cost efficiency.
• Support customer success through smooth onboarding, resolving onsite issues, partnering with 3PLs, and coordinating with sales to backfill vacancies.
• Collaborate with stakeholders to shape product roadmaps, resolve escalations, and maintain strong customer feedback loops.
• Ensure full compliance with country-specific standards, permits, and licenses, including building and food safety regulations.
• Oversee all necessary licensing and regulatory requirements to ensure uninterrupted facility operations.

What we're looking for 

• At least 2 years of experience leading operations with end-to-end operational ownership.
• Experience managing multi-site operations or large-format operations.
• Strong operational discipline and execution.
• Experience leading frontline teams and developing managers and supervisors.
• Experience with process improvement and operational KPIs.
• Comfortable spending significant time in the field, visiting sites and working directly with teams.
• Strong customer-facing experience, including handling escalations and building long-term relationships.
• Solid financial management experience, including budget ownership, expense control, financial performance reviews and presenting business results.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Sao Paulo office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others? 

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