Operations Lead
wnsglobalservices144
Operations Lead
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
• Lead and manage a team of customer service representatives to achieve operational, productivity, and performance targets.
• Monitor daily team performance, including attendance, service levels, quality and customer satisfaction.
• Conduct regular coaching, performance discussions, and feedback sessions to help agents meet and exceed targets.
• Handle escalations and provide timely resolutions to complex customer or operational concerns.
Qualifications
• Must have at least 3 years relevant work experience in a BPO setting
• Domain account experience preferred
Additional Information
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
Frequently Asked Questions
Is the salary disclosed for the Operations Lead position at wnsglobalservices144?
The salary for this Operations Lead role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Lead position at wnsglobalservices144 located?
This Operations Lead role at wnsglobalservices144 is based in Manila, NCR, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Lead role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Operations Lead role at wnsglobalservices144.
How do I apply for the Operations Lead position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Operations Lead job at wnsglobalservices144 posted?
This Operations Lead position at wnsglobalservices144 was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Lead
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.