Operations Executive Jr.

Open Shifts (Central Mexico Time)

We are hiring for three positions across the following shifts:

Shift 1 Mon | Tue | Thu | Fri | Sat: 14:30 to 22:30 Days Off: Wednesday and Sunday

Shift 2 Mon | Tue | Wed: 22:30 to 06:00 Sat: 06:00 to 14:30 Sun: 14:30 to 22:30 Days Off: Thursday and Friday

Shift 3 Wed: 14:30 to 22:30 Thu | Fri | Sat | Sun: 22:30 to 06:00 Days Off: Monday and Tuesday

Position Objective

To manage OBC HALO services end-to-end, from request intake to financial closure, ensuring rapid quotation turnaround, operational accuracy, cost control, and excellence in customer service, under the validation and supervision of the Team Leader.

Scope and Responsibility

The position holder is responsible for the full shipment lifecycle:

• Quotation
• Customer service
• Operational activation
• Milestone tracking
• Documentation and financial closure

Functions and Responsibilities

A. Quotation

• Analyze request details (pickup, delivery, weight, dimensions, dates)
• Validate optimal airport and available routes
• Evaluate critical timelines (OBC)
• Perform structured cost and margin calculation
• Issue quotation using the official template
• Generate quote in system (CW)
• Target response time: 5 minutes or less for urgent services
• Target quote time: 15 minutes or less for urgent services

B. Customer Service

• Direct communication with domestic and international clients
• Explanation of risks, transit times, and disclaimers
• Confirmation of itineraries and service conditions
• Proactive updates throughout the service
• Handling operational incidents

C. Activation and Operations

• Convert quote into shipment in CW
• Coordinate with couriers and transport providers
• Purchase itineraries and bookings (with Sr. validation when applicable)
• Register service in OBC App
• Send operational kickoff notification
• Validate customs requirements per country

D. Operational Tracking

• Monitor and validate OBC App performance
• Ensure complete evidence in App and internal systems

E. Financial Closure

• Validate actual costs vs. quoted costs
• Record additional charges and taxes
• Collect supporting documents
• Prepare billing information
• Perform basic margin deviation analysis

Key Performance Indicators

• Average quotation turnaround time
• Average margin per shipment
• Percentage of services without incidents
• Percentage of services with complete documentation
• Customer satisfaction level

Internal and External Relationships

Internal: Sciens HALO Leader, Finance, Operations

External: Clients, Couriers, Airlines, Transport Providers, Customs Brokers

Required Profile

Education Bachelor's degree in Logistics, International Trade, International Business, Industrial Engineering, or a related field.

Experience

• Minimum of 2 years in freight forwarding, cargo agencies, OBC, and/or AOG operations
• Experience in quoting and coordinating urgent air freight is highly desirable

Technical Knowledge

• IATA codes
• Incoterms
• Basic export and import processes
• Logistics cost structure
• Intermediate Excel
• Logistics operating systems (CW preferred)
• Intermediate English

Key Competencies

• High stress tolerance
• Fast decision-making
• Extreme attention to detail
• Executive communication
• Multitasking
• 24/7 responsibility mindset
• Structured thinking
• Margin-oriented approach

Working Conditions

• Salary (payroll): $30,000.00 MXN gross
• Office-based
• Weekend and holiday availability required
• Possible on-call duties
• Constant high-pressure environment

Ready to build something? Hit Apply Now and let's talk.

About Sciens Logistics

Sciens Logistics is a global logistics provider specializing in time-critical, high-value supply chain solutions. We operate across air freight, ground, and freight forwarding with a commitment to precision, compliance, and client partnership. Our team is built on expertise, accountability, and a drive to deliver when it matters most.