Operations - Executive

As an Operations Executive, you will be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes. Your role will involve coordinating with various departments to streamline operations and enhance customer satisfaction. You will play a key role in maintaining a positive customer experience, acting as a liaison between the front-end and back-office teams.

• Manage and oversee the daily operations of the back-office team, ensuring efficient workflow.
• Coordinate with customer care executives to address customer inquiries and resolve issues promptly.
• Implement and maintain effective operational procedures and policies.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with the management team to develop strategies for enhancing customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Train and mentor back-office staff to maintain high standards of service.
• Handle escalations and complex customer issues, providing timely resolutions.
• Maintain accurate records and documentation of all back-office activities.
• Stay updated with industry trends and best practices to enhance operational efficiency.

• A bachelor's degree in business administration, operations management, or a related field is preferred.
• Minimum 2 years of experience in a similar operations role, preferably in the BFSI industry.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using MS Office and other relevant software for operational tasks.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work independently and manage a team effectively.
• Flexibility to adapt to changing work environments and handle multiple tasks.
• Excellent problem-solving skills and a proactive approach to resolving issues.
• A positive attitude and a commitment to delivering exceptional customer service.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe. 

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.  Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.  

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day.  We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.