Operations Excellence Lead
C-Care (Mauritius) Limited
Operations Excellence Lead
dentsuaegis· Dentsu Creative Mexico, S.A. de C.V.
About this role
The purpose of this role is to drive increased effectiveness and efficiency of service delivery through defining best practice ways of working (people, process, data & tech), minimum standards, enabling products & tools and common set of service delivery metrics that monitor performance.
Being the Global Process Owner for our Service Line Service across all markets, collaborating with product and technology teams across our top markets to enable consistent service delivery models utilising preferred products, platforms and technologies to achieve the best Service Line outcomes for our clients.
Collaborating with market, agency leaders, subject matter experts and client teams, to develop roadmaps and adoption plans to ensure the delivery models are enabled with global integrity, upskilling local practice area leaders and teams to own the ongoing continuous improvement agenda.
Being the Global Process Owner for our Service Line Service across all markets, collaborating with product and technology teams across our top markets to enable consistent service delivery models utilising preferred products, platforms and technologies to achieve the best Service Line outcomes for our clients.
Collaborating with market, agency leaders, subject matter experts and client teams, to develop roadmaps and adoption plans to ensure the delivery models are enabled with global integrity, upskilling local practice area leaders and teams to own the ongoing continuous improvement agenda.
Job Description:
Key responsibilities: Owns the service delivery models, defining global standards for ways of working, process, product and technology Defines the RACI and spans of control required for delivery teams Supports key markets and global client teams to adopt the service delivery models, driving continuous improvement and focus on utilisation management, pyramid management, and tenure & compensation management to reduce overall cost-to-serve. Owns the operational execution of the service delivery models and support ongoing design of GDN, mapping out activation and change plans to help teams migrate to the new way of working and technologies, in markets and the GDN Partners with our Global Delivery Network centres and leverage offshore delivery centres to execute our services at a lower cost Works with key stakeholders from our brands, Commercial Finance and New Business teams to integrate service delivery models into new business opportunities, client delivery and commercial models Embeds the service delivery models into new business opportunities and support global pitch teams in building this into their sales offerings Monitors and QAs the quality / efficacy of the service output across clients and markets to ensure successful execution of the service delivery models and enable continuous improvement for the GDN design Establishes a community of practitioners, focused on the continued improvement of their craftLocation:
CDMX – 1458 Avenida Insurgentes SurBrand:
Dentsu CreativeTime Type:
Full timeContract Type:
PermanentFrequently Asked Questions
Is the salary disclosed for the Operations Excellence Lead position at dentsuaegis?
The salary for this Operations Excellence Lead role at dentsuaegis is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Excellence Lead position at dentsuaegis located?
This Operations Excellence Lead role at dentsuaegis is based in CDMX – 1458 Avenida Insurgentes Sur. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Excellence Lead role at dentsuaegis full-time or part-time?
This is listed as a Full time position. It is posted as a Operations Excellence Lead role in the Dentsu Creative Mexico, S.A. de C.V. department at dentsuaegis.
Which team or department does the Operations Excellence Lead at dentsuaegis belong to?
This Operations Excellence Lead position is part of the Dentsu Creative Mexico, S.A. de C.V. department at dentsuaegis. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Excellence Lead position at dentsuaegis?
Click the "Apply Now" button on this page. You will be redirected to dentsuaegis's official application portal hosted on workday where you can submit your application directly.
When was the Operations Excellence Lead job at dentsuaegis posted?
This Operations Excellence Lead position at dentsuaegis was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Excellence Lead
dentsuaegis
You'll be redirected to dentsuaegis's official application page on Workday.