Operations Engineer

Your Mission

As an Operations Engineer, everything you do revolves around Mission Control, Open Systems' Digital Operations Center, where Security, Networking, Cloud Operations, and Customer Operations converge. Your mission is not only to maintain operational excellence but to actively shape the future of how operations are delivered.

You identify problems, challenge the status quo, and drive initiatives that improve reliability, efficiency, automation, and customer experience. Working together with Engineering, Business Units, and customers, you take ideas from concept to implementation and help evolve Mission Control into the next generation of intelligent operations, including AI integration.

This role is ideal for someone with a strong technical background who thrives in an independent work style as well as working in the team and with other teams, enjoys solving complex problems, and wants to make a visible impact rather than simply follow established processes.

What You’ll Do

Drive Operational Excellence

• Lead initiatives that improve reliability, efficiency, and service quality across teams.
• Design and implement new processes, tools, workflows, and operational concepts to drive improvements in reliability, efficiency, automation, and customer experience.
• Continuously challenge existing ways of working and advocate for better solutions.
• Influence decisions through data, technical expertise, and strong communication.

Build the Future of Mission Control

• Integrate new products, services, and technologies into our operational environment.
• Help drive automation, AI-assisted operations, and operational intelligence capabilities.
• Contribute to the evolution of operational standards and best practices.

Collaborate Across the Organization

• Work closely with Engineering, Security, Service Delivery, Customer Success teams, and customers.
• Support training and knowledge-sharing initiatives.

Be a Techie

• Work part time in Mission Control yourself. Experience the changes you made and help our customers in the day to day business.
• Build and maintain small software tools that help Mission Control engineers in their daily shift.
• Support operations when extra effort is needed, for example during big incidents and their root  cause analysis.

Your Qualifications

You are someone who:

• Naturally takes ownership and follows through.
• Enjoys building, improving, and implementing.
• Is comfortable challenging existing approaches with constructive ideas.
• Has the curiosity to continuously learn and expand your skills.

Technical Foundation

• ETH/EPFL, University or strong FH degree, preferably in Computer Science or a related discipline.
• Strong analytical and pragmatic problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of, or strong interest in:
  • Linux operating systems
  • Networking and Internet protocols (TCP/IP, HTTP, DNS, SSL/TLS, SMTP)
  • Network security concepts and practices
  • Automation and operational tooling
  • AI-assisted operations and emerging technologies

What We Offer

Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in: 

• Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes. 
• Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first. 
• Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity. 
• Working COLLABORATIVELY to build success – The power of the team will always make us faster and better. 

As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.  

We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.

Come as you are!  We are looking for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

About Open Systems

Open Systems is about secure connectivity made easy, combining SD-WAN, Firewall, SWG, CASB, and ZTNA into a framework that supports secure connectivity across cloud and hybrid environments and locations. Open Systems Managed SASE provides a comprehensive SASE solution through an easy-to-use customer portal, underpinned with a unified data platform to drive future innovation, all delivered as a 24x7 managed service.