Operations Associate

Burns & Wilcox is seeking a detail-oriented and proactive Operations Associate to join our growing team supporting London-based commercial and personal lines contracts. This role is vital in ensuring smooth back-end operations, data integrity, and regulatory compliance across our contract portfolio.

This position offers exposure to international insurance operations, risk management processes, and regulatory frameworks.

Responsibilities

• Manage forms, contract changes, and new/renewal entries into C1 or equivalent systems
• Provide assistance across both Commercial and Personal Lines teams when needed with similar policy and contract administration tasks
• Maintain and update centralized filing systems for all slips, endorsements, and related documents across Commercial and Personal Lines
• Assist with ad hoc compliance queries, collaborating with internal teams to ensure adherence to regulatory requirements
• Manage external audit queries and collaboration with various teams to ensure compliance. Working with both London Practice and Compliance team.
• Inspect files to ensure accuracy, completeness, and compliance with internal standards and market regulations.
• Perform branch internal audits to ensure compliance with expected standards.
• Monitor and report on aggregate exposures and risk-level data across contracts
• Monitor and respond to Resource Pro (or equivalent) queries
• Support team with ad hoc reporting needs

Qualifications

• Bachelor's degree or equivalent experience in Insurance, Business, Risk Management, or related field
• Experience in insurance operations, underwriting support, or contract administration preferred
• Strong attention to detail, organization skills, and ability to manage multiple tasks in a deadline-driven environment
• Demonstrated proficiency with Microsoft Office Suite, include Microsoft Excel
• Excellent communication skills and ability to collaborate across departments
• Understanding of London Market practices is a plus

Benefits

• Competitive base compensation
• Employer paid continuing education courses and designations via access to Kaufman Institute
• Health and welfare benefits including medical, vision and dental
• 401K with employer match
• Paid vacation, sick time, and holidays
• Access to Kaufman Wellness Program

About Our Company

Burns & Wilcox, the flagship organization of H.W. Kaufman Group, is North America’s leading wholesale insurance broker and underwriting manager. Burns & Wilcox offers wide ranging and comprehensive solutions to serve retail insurance brokers and agents of all sizes, from the large houses to the more than 30,000 independent brokers and agents worldwide. Fueled by its freedom from Wall Street and private equity, Burns & Wilcox is a privately owned company whose standards of service, depth of market relationships and outstanding talent are unsurpassed in the specialty insurance sector.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, pregnancy, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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