Operations Associate
Laundryheap
Operations Associate
chowdeck· Strategy & Operations
About this role
Who we are
Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.
At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.
Where you come in
We’re looking for an exceptional candidate to join our strategy and operations team as an Operations Associate. This role is the engine room of the zone. Operations Associates make sure vendors, riders, and agents are set up for success every day. You’ll handle the bulk of operational tasks, data checks, and system follow-ups that keep everything running smoothly.
This is not a 9-to-5 role. It’s fast-paced, demanding, and will often require varying hours and shifts. But if you’re ambitious, competitive, and hungry to prove yourself, this is an opportunity to launch your career in tech and operations at scale, learning directly from experienced operators and building the foundation to grow into future leadership roles.
In this role you'll be required to:
- Act as the first line of response for requests in your assigned zone, routing issues to the right owners when needed.
- Monitor dashboards and communication channels to quickly identify, prioritize and respond to operational issues in your assigned zone.
- Support the operational readiness and performance of riders, vendors and agents through onboarding, training, scheduling and routine checks.
- Manage order exceptions and escalations to ensure timely resolution and clear communication with stakeholders.
- Handle routine operational queries and issues, escalating sensitive or priority matters to the Assistant Zonal Manager.
- Coordinate operational resources and assets in partnership with zonal leadership.
- Work closely with the Assistant Zonal Manager to bring up improvement opportunities and support their implementation
You’re perfect for the Operations Associate role if you:
- Graduated with a 1st class or 2:1 from a reputable university.
- Are hungry, competitive, and willing to put in the long hours needed to succeed in a high-growth startup.
- Have strong problem-solving skills and can think quickly on your feet.
- Are highly organized, detail-oriented, and comfortable juggling multiple tasks at once.
- Communicate clearly and confidently, whether with teammates, agents, riders, or vendors.
- Have a great attitude, willingness to learn, and resilience to keep going when things get tough.
We'll be extra impressed if you:
- Have a track record of excellence beyond academics
- Have prior exposure to startup environments.
Beyond the paycheck, Chowdeck employees get:
- Full medical coverage
- MacBook for your work
- Smart, kind colleagues invested in your growth
- Opportunities for rapid career progression
- Housing Assistance
- Lunch allowance
Frequently Asked Questions
Is the salary disclosed for the Operations Associate position at chowdeck?
The salary for this Operations Associate role at chowdeck is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Associate position at chowdeck located?
This Operations Associate role at chowdeck is based in Hybrid, Port Harcourt, Rivers, Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Associate role at chowdeck full-time or part-time?
This is listed as a Full Time position. It is posted as a Operations Associate role in the Strategy & Operations department at chowdeck.
Which team or department does the Operations Associate at chowdeck belong to?
This Operations Associate position is part of the Strategy & Operations department at chowdeck. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Associate position at chowdeck?
Click the "Apply Now" button on this page. You will be redirected to chowdeck's official application portal hosted on bamboohr where you can submit your application directly.
When was the Operations Associate job at chowdeck posted?
This Operations Associate position at chowdeck was posted on Jun 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Associate
chowdeck
You'll be redirected to chowdeck's official application page on bamboohr.