Operations Analyst Moldova

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0086776

YOUR MISSION

As Operations Analyst - Supply, you are responsible for optimizing 3PL fleet quality and performance in Chișinău and Bălți, through day-to-day adjustments and long-term process improvements. You work with data and with our 3PL partners to keep courier performance, compliance standards and operational reporting at the level the business needs.

THE JOURNEY 

• Conduct in-depth data analysis to identify trends, opportunities, and pain points within supply operations, focusing on metrics like order delivery time, courier dispatch time, partner preparation time, partner acceptance time, and customer ratings.

• Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for our couriers and partners.

• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to supply operational performance.

• Identify and communicate important insights to relevant stakeholders, influencing changes that enhance supply and partner efficiency and satisfaction.

• Utilize data to support the establishment of excellent relationships with Glovo’s partners and couriers, demonstrating data-backed value and building engagement.

• Work alongside and communicate effectively with all other teams involved in operations success to ensure a data-driven approach.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• Experience in Data, Business or Operations Analytics; experience in transportation, delivery or logistics is a plus

• Solid practical SQL skills - writing queries, joins, aggregations, data extraction

• Experience building dashboards in Looker, Power BI, Tableau or similar BI tools

• Proficient in Google Sheets / MS Excel for quick ad-hoc analysis

• Clear communication skills - able to explain analytical findings to non-technical partners

• An independent mindset with strong curiosity and initiative

• Fluent Romanian and Russian; English (min B2) for daily communication

Nice to have:

• Basic experience or interest in learning Python for data analysis (pandas), GCP, BQ or automation,

• Prior exposure to delivery apps, e-commerce or supply chain metrics.

• Experience using AI tools (Gemini, Claude) in your work.

Additional Information

We believe driven talent deserves:

💪 Top-notch private health insurance to keep you at your peak.

🍔 Monthly Glovo credit to satisfy your cravings!

🏊 Discounted gym memberships to keep you energized.

🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!