Operations Analyst - Brazil

Responsibilities

Assist the leadership in leading expansion plans for the market and shape the plan for launching new services while ensuring strong coordination with Government Relations, Marketing and Tech teams along the way.

Work with relevant business owners and country General Manager to ensure world-class operational standards in areas such as user onboarding, customer service etc. 

Work extensively with data dashboards to refine user experience, to monitor and report operating metrics to proactively identify areas of improvement and recommend and implement action plans

Partner with cross functional teams, using region specific data and insight to define changes, design experiments, and implement those changes across our product operations.

Requirements

4+ years of proven success in a similar role - management consulting, operations at a high-growth start-up, etc.

Data-focused: Able to roll up your sleeves to pull and analyze the data. Understand what data is needed and scale across the region

Strong communicator: outstanding executive-level verbal and written communication skills, ability to clearly explain complex business problems and build business cases and quantitative models that will inform and influence our operations strategy

Entrepreneurship mentality: Must be a self-starter and leader that assumes the risks and rewards of running an innovative sustainable operation

Cross-cultural interpersonal skills: Able to build and manage strong relationships with their team, cross-functional colleagues, and external partners

Passion for crypto and digital assets: We are trying to change an entire industry and it will take time. Passion is what gets you excited to come into work every morning

Experience with high-growth settings: comfort working in a high growth, constantly changing environment