Operational Excellence Specialist EMEA (f/m/d)

Project Management & Oversight 

• Maintain a structured overview of all ongoing and planned OET projects across EMEA. 

• Independently manage selected projects from initiation to completion. 

• Coordinate sub-projects and ensure alignment with strategic goals. 

Training & Enablement 

• Design and deliver training sessions on new applications and functionalities (e.g., ROCS). 

• Support onboarding and upskilling of team members on digital tools and processes. 

• Develop “Train the Trainer” concepts and training materials. 

Stakeholder Engagement 

• Organize and lead workshops with internal and external stakeholders. 

• Prepare and present project updates and strategic presentations for executive audiences. 

• Manage stakeholder relationships for specific projects, including C-Level and operational users. 

Team Support & Leadership 

• Provide organizational support to team members. 

• Act as a contact point for the team in the absence of the Head of OET EMEA. 

Process Improvement & Demand Management 

• Capture and document process improvement demands. 

• Create and manage tickets in Jira and align with regional OET teams and domain owners. 

• Coordinate with other regional OET teams to ensure consistency. 

Application Rollouts & Testing 

• Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc. 

• Conduct GAP analyses, gather country feedback, and define operational blueprints. 

• Organize release note management and coordinate testing with country OETs. 

• Provide partial testing support for general topics. 

Operational KPI Monitoring & Analysis 

• Set up and maintain and analyse dashboards for operational KPIs. 

• Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards). 

Support Management 

• Provide 2nd level support. 

• Track support reporting and aim to reduce 2nd level workload. 

Required Skills & Competencies 

• Strong organizational skills with a structured and proactive working style. 

• Excellent verbal and written communication skills. 

• Confident public speaking and facilitation abilities. 

• Professional proficiency in business English. 

• High-level presentation skills. 

Additional Requirements 

• Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines. 

• Readiness to travel within the EMEA region for workshops, trainings, and project coordination. 

Tools & Systems 

• Microsoft Office Suite: Word, Excel, PowerPoint 

• Project & Collaboration Tools: Jira 

• Internal Systems: ROCS (basic functionality to be learned)