Operation Specialist

The Role
We're looking for an Operations Specialist to keep the daily engine of our staffing operations running smoothly — time tracking, payroll support, client invoicing, and HRIS records. This person is detail-obsessed and dependable: hours reconcile, invoices go out accurate and on time, records stay clean, and nothing falls through the cracks. A working knowledge of LATAM labor rules is a plus, but what really matters here is operational follow-through across multiple countries and clients, week in and week out.

You'll work across multiple countries and client accounts, so the work is varied but the standard is constant: accuracy, consistency, and no surprises. Some days you're reconciling timesheets against contracts. Other days you're prepping an invoice for a client, onboarding a new hire, or updating records across systems.

What You Will Own

• Time tracking & reconciliation — review and reconcile time entries (e.g., Harvest) against contracts and schedules, flag discrepancies, and keep records audit-ready
• Payroll support — prepare and cross-check payroll inputs across countries, catch errors before they hit payroll, and coordinate with the payroll team to keep cycles on schedule
• Client invoicing — prepare accurate, timely invoices based on hours worked, bill rates, and contract terms; handle prorations, adjustments, and back-billing when needed
• Onboarding — get new hires and contractors set up right from day one: paperwork, systems access, and a smooth first impression
• HRIS & records administration — keep employee/contractor files, HRIS records (e.g., BambooHR), and documentation clean, current, and organized
• Cross-team support — partner with Payroll, Finance, and client-facing teams to keep operations running without gaps

What Success Looks Like

• Invoices go out accurate and on time, every cycle
• Time and payroll data reconcile cleanly with no last-minute scrambles
• Files are organized, records are accurate, and deadlines are met without reminders
• New hires have a smooth, compliant start every time
• People trust you to catch the small stuff before it becomes a big problem