Onsite IT Support

Job Summary The Site ITOT Site Support Role is responsible for the configuration and maintenance of OT-relevant computing hardware, including workstations, switches, virtual machines, and displays. The role supports plant-wide SCADA and 3rd Party Skid and standalone control systems at the Millburn RLT site. Key Responsibilities Collaborate with cross-functional teams to ensure smooth integration of IT and Automation systems. Participate in the development and execution of IT and Automation projects. Support 24x7 site operations after start-up. Schedule and perform routine maintenance and upgrades on IT hardware and software. Develop and maintain documentation for OT hardware system configurations, Standard Operating Procedures (SOPs), User Requirements Specifications (URS), Functional Specifications (FS), and Design Specifications (DDS/HDS/SDS). Assist in implementing security measures and protocols to protect IT and Automation systems. Set up and configure hardware supporting OT Industrial Control Systems, including network devices, switches, servers, and workstations in a GMP pharmaceutical environment. Provide technical support and troubleshooting for IT and Automation systems. Coordinate with vendors and external partners to resolve technical issues and procure required equipment. Participate in Operational Excellence and continuous improvement initiatives. Requirements Minimum Requirements Bachelor's degree in Computer Science, Information Technology, Automation, Engineering, or a related field. Minimum 5 years of experience in IT or Automation within a GMP pharmaceutical environment. Strong knowledge of networking protocols, hardware, and troubleshooting. Experience managing IT or Automation projects. Hands-on experience setting up and configuring network devices, switches, servers, and workstations. Familiarity with automation systems and their integration with IT infrastructure. Knowledge of GMP regulations, including 21 CFR Part 11 compliance requirements. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to work independently and manage multiple tasks simultaneously. CCNA, MCSE, CompTIA A+, or similar certifications are an added advantage.