One Call- Patient Placement Specialist

Overview

Across the Legacy community, patients turn to us for exceptional care delivered in a compassionate environment. As a key coordinator of patient placement, you ensure that each individual receives timely and appropriate care within our facilities. Your efforts help streamline ED admissions, direct admissions, and hospital-to-hospital transfers—making these transitions as smooth as possible. In everything you do, you embody Legacy’s mission: to make life better for others.

Responsibilities

• Coordinate patient placement for all incoming patients across all Legacy facilities in a 24/7 operational setting

• Collaborate with hospital charge nurses and Nursing Supervisors to ensure accurate placement of:

  • Emergency Department (ED) admits

  • Direct admits

  • Hospital-to-hospital transfers

• Manage all aspects of patient transfers from outside facilities into the Legacy system

• Facilitate physician-to-physician handoffs to maintain continuity of care during transfers

• Act as a liaison for internal and external physicians requesting consults, admission support, or patient information

• Monitor and track:

  • Bed assignments and availability

  • Unit staffing capacity

  • Patient discharges

• Ensure accuracy of the nightly hospital census report

Qualifications

Education:

• High School diploma or equivalent required.
• A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.

Experience:

• A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Admitting, Medical Records/Health Information or applicable clerical support experience.
• Six months customer service experience required.
• Previous registrar and third-party payor experience preferred.
• An understanding of health plan and benefit structures preferred.

Skills:

• Demonstrated ability to communicate clearly in the English language.
• Ability to withstand varying job pressures and organize and prioritize related tasks.
• Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
• Demonstrated effective interpersonal skills which promote cooperation and teamwork.
• Excellent public relations skills and demonstrated ability to communicate in a calm, succinct, businesslike manner.
• Ability to identify alternative means of communication as needed.
• Net typing of 40 WPM and PC-based computer skills.
• Demonstrated knowledge of medical terminology.
• Familiarity with 10 key.

Licensure

• National Certification of CHAA Preferred.

Pay Range

Our Commitment to Health and Equal Opportunity

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you