Onboarding Specialist

thunes· Member Onboarding
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📍 Nairobi, Nairobi, Kenya

About this role

About Thunes

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies.
Thunes’ Network connects directly to over 12 billion mobile wallets, stablecoin wallets and bank accounts worldwide, as well as 15 billion cards via more than 220 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay HK and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the Network receive unrivaled speed, control, visibility, protection, and cost efficiencies when making real-time payments, globally.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.
Headquartered in Singapore, Thunes has offices in 14 locations, including Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, New York, Paris, Riyadh, San Francisco and Shanghai.
For more information, visit: https://www.thunes.com/

Context of the role

Reporting to the SVP Africa, this position will be the point-of-contact for Sales & Business Development (BD) and serve as an internal business partner for sales support. Responsibilities include supporting our sales team with client onboarding, pipeline management, preparing presentations, organising meetings and conducting research. Your key responsibility will be to support the plans of the sales team and carry out sales and operational activities related to global sales to meet the overall annual sales objectives. This is a single contributor role with great opportunities for growth in account management/business development.

Key Responsibilities

  • Supporting Business Development (BD) during the pre-sales stage (Qualifying Proposal Stage) with pricing preparation and assisting sales to prepare sales slides + new case studies on a need basis
  • Assisting BD to onboard new partners and follow up on the onboarding process with compliance, legal & technical integration as well as with other internal & external stakeholders
  • Prepare customised reports for Business Development, Account Management and Partners
  • Co-ordinate with various stakeholders to resolve customer issues
  • Prepare quarterly sales report for Account Management (AM)
  • Assisting BD/AM to ensure the information in CRM system is accurate and up to date

What we are looking for

  • Bachelor’s Degree in a business discipline
  • 6+ years work experience in a commercial corporate environment- ideally in a Financial Services or Tech Company
  • High level of Microsoft Office Suite competency including Advanced Excel proficiency (Creating visual representations of data, creating & managing pivot tables, ability to organise data using SUMIF, COUNTIF, and VLookup.)
  • CRM proficiency - Preferably Salesforce
  • Must be highly organised, independent and able to prioritise tasks
  • Ability to work under pressure in a rapidly evolving fast-paced environment
  • Adept at developing and executing actions synthesised from analysis issues
  • Detail-oriented and a believer in the value of process
  • Must be flexible, self-motivated and team-oriented
  • Highly adaptable, able to accept and create change
  • Fluent in English, other languages a plus

Sound like you? Apply now!

Frequently Asked Questions

Is the salary disclosed for the Onboarding Specialist position at thunes?
The salary for this Onboarding Specialist role at thunes is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Onboarding Specialist position at thunes located?
This Onboarding Specialist role at thunes is based in Nairobi, Nairobi, Kenya. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Onboarding Specialist at thunes belong to?
This Onboarding Specialist position is part of the Member Onboarding department at thunes. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Onboarding Specialist position at thunes?
Click the "Apply Now" button on this page. You will be redirected to thunes's official application portal hosted on greenhouse where you can submit your application directly.
When was the Onboarding Specialist job at thunes posted?
This Onboarding Specialist position at thunes was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Onboarding Specialist
thunes
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