Officer, Telemarketing Personal Loan Sales, Cards & Unsecured Loans, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Engage with potential customers through outbound telemarketing calls to promote and sell the bank's consumer banking products and services
• Provide excellent customer service and address customer inquiries and concerns effectively
• Achieve and exceed individual and team sales targets by converting leads into successful sales
• Maintain accurate records of customer interactions and sales activities in the bank's customer relationship management (CRM) system
• Collaborate with the marketing team to identify and implement effective sales strategies and campaigns
• Stay up-to-date with the bank's product offerings, policies, and procedures to provide accurate information to customers

Requirements

• Strong communication and interpersonal skills, with the ability to engage and persuade customers effectively
• Excellent problem-solving and customer service skills, with the ability to handle customer inquiries and concerns efficiently
• Proficient in using computer systems and customer relationship management (CRM) software
• Ability to work in a fast-paced, target-driven environment and meet individual and team sales goals
• Commitment to continuous learning and professional development

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