OFFICER, Specialist, Contact Centre, Consumer Banking, COO

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
• Collaborate with cross-functional teams to identify and implement process improvements to enhance the customer experience
• Maintain detailed records and documentation of client interactions and transactions
• Continuously expand knowledge and stay up-to-date with the latest banking products, services, and industry regulations
• Contribute to the development and implementation of customer-centric initiatives and strategies

Requirements

• Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
• Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions
• Proficient in the use of various computer applications and customer relationship management (CRM) systems
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Commitment to providing exceptional customer service and a genuine interest in the banking and financial services industry

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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