Officer, Branch Operations and Service Head, Consumer Banking Group
dbs· DBS Bank India Limited
About this role
Business Function
Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people.
Responsibilities
- Oversee daily branch operations and ensure compliance with DBS policies, procedures, and regulatory requirements
- Lead and manage branch service delivery teams to achieve operational excellence and customer satisfaction targets
- Monitor branch performance metrics including service quality, efficiency, and financial indicators
- Implement and maintain operational standards across branch functions including customer service, transaction processing, and risk management
- Develop and execute strategies to enhance customer experience and drive business growth within the branch
- Conduct staff training and development programs to build team capabilities and competencies
- Manage branch resources, budgets, and inventory effectively
- Identify operational challenges and implement corrective actions to improve efficiency
- Liaise with regional and head office teams to align branch operations with organizational objectives
- Ensure adherence to compliance, anti-money laundering, and data security protocols
Requirements
- Minimum 5-7 years of experience in branch operations, retail banking, or consumer banking services
- Proven track record in managing branch operations and leading service delivery teams
- Strong knowledge of banking products, services, and operational processes
- Demonstrated ability to drive operational efficiency and improve service quality
- Excellent leadership and people management skills
- Strong analytical and problem-solving capabilities
- Proficiency in banking systems and MS Office applications
- Knowledge of regulatory and compliance requirements in banking
- Ability to work collaboratively across functions and manage multiple priorities
- Diploma or Bachelor's degree in Business Administration, Finance, or related field
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
ThurputalluJob:
OperationsSchedule:
RegularEmployee Status:
Full timeFrequently Asked Questions
Is the salary disclosed for the Officer, Branch Operations and Service Head, Consumer Banking Group position at dbs?
The salary for this Officer, Branch Operations and Service Head, Consumer Banking Group role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Officer, Branch Operations and Service Head, Consumer Banking Group position at dbs located?
This Officer, Branch Operations and Service Head, Consumer Banking Group role at dbs is based in Thurputallu. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Officer, Branch Operations and Service Head, Consumer Banking Group role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Officer, Branch Operations and Service Head, Consumer Banking Group role in the DBS Bank India Limited department at dbs.
Which team or department does the Officer, Branch Operations and Service Head, Consumer Banking Group at dbs belong to?
This Officer, Branch Operations and Service Head, Consumer Banking Group position is part of the DBS Bank India Limited department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Officer, Branch Operations and Service Head, Consumer Banking Group position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Officer, Branch Operations and Service Head, Consumer Banking Group job at dbs posted?
This Officer, Branch Operations and Service Head, Consumer Banking Group position at dbs was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Officer, Branch Operations and Service Head, Consumer Banking Group
dbs
You'll be redirected to dbs's official application page on Workday.