Ocean Import Supervisor

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

People:

• Identify with manager, develop, and mentor your No. 2.
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Ensure team meets company standards of 52 hours training per year per employee.
• Ensure that the new hires complete company’s mandatory training within the first 6 months.
• Support the manager where needed:
• Participate to staff appraisals, and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.
• Implement, within the limits of authority, the policy of well being at work by

     * making proposals for prevention and provide advice to the employer on the application of these measures

     * participation in investigating incidents of a psychosocial nature and propose measures to prevent such incidents in the future

     * ensure compliance with the instructions given to the employees

     * making sure the employees understand and put into practice the information they have received

     * detecting problems of psychosocial nature associated with the work and watch over the timely treatment thereof with a view to prevent damage

Operations:

• Monitor compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
• Daily Exception Status Report - STAT 1 for Ocean Import – (Daily)
  • SHIPMENTS LOGGED ELECTRONICALLY – SLE Report (Daily)
  • CONSOLS NOT SETTLED Report - (Daily)
  • INVOICES NOT BILLED Report (Daily)
  • ADDITIONAL BILL – MALCOLM Report (weekly)
  • TIMING / CYCLE TIME Report – (monthly to measure key event timings or as needed by customers)
  • GLOBAL WORKFLOW MONITOR

                Support the manager in the following areas:

• Building and maintaining strong relationships with vendors (shipping lines, trucking companies, and others)
• Working to be our vendors lowest cost customer promoting market solutions.
• Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.

Customer:

Support the manager and or the sales department where needed:

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with his/her team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Systems/Technology:

• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc and Global Workflow monitor, import database, and other system generated reports to manage by exception)
• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Finance:

• Meet weekly or more if required with the department manager.
• Support the manager as required and applicable in the following areas:
• Proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (shipping lines, truckers etc.)  utilizing BNP.
• Manage intercompany accounting discrepancies via AJAX report.

Qualifications

Knowledge:

• Expeditors company policies.
• Expeditors services, systems and procedures
• Global logistics industry
• Strong market and product knowledge

Skills:

• Professional oral and written communication skills in English and native language
• Organizational skills
• Needs analysis skills
• Problem solving skills
• Microsoft Office skills
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Behaviours:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

• Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

• Education and Experience:

• 2 years of industry specific qualification (country specific)
• Bachelor's degree preferred.
• Effective interpersonal skills.?
• Good computer skills (Excel, Word, PowerPoint)
• Attention to Detail
• Fluent in English/Dutch

Reporting Structure

• Ocean Import Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday,
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
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