Ocean Freight Operations Senior Coordinator
About this role
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
PRIMARY DUTIES & RESPONSIBILITIES
Coordinate ocean shipments for import / export, including booking, documentation, and dispatch.
Liaise with shipping lines, freight forwarders, customs brokers, and transport providers to ensure smooth cargo movement.
Prepare and process bills of lading, customs declarations, and other required documentation.
Monitor shipments and ensure they travel as planned; proactively communicate any delays or disruptions to customers and stakeholders.
Coordinate cargo pick-ups and deliveries, including local transport arrangements and warehouse interactions.
Overall job management including WIPS, accruals, costs and closures.
Timely and accurate processing of customer invoices, reports and creditor approvals.
Maintain accurate shipment records and update internal systems (e.g., CargoWise One).
Ensure compliance with country customs, quarantine, and maritime regulations.
Respond to customer inquiries, provide booking confirmations, and maintain strong client relationships through timely communication.
Manage invoicing, cost allocations, and creditor approvals; identify opportunities for rate reviews and cost control.
Demonstrate commercial awareness by understanding job profitability and contributing to financial performance.
Previous Work Experience & Qualifications
1–3 years’ experience in ocean operations
Understanding of country customs and air cargo regulations.
Familiarity with freight management systems and Microsoft Office.
Strong organisational and communication skills.
Ability to work in a fast-paced, deadline-driven environment.
Detail-oriented with a focus on accuracy and compliance.
Team player with a proactive and customer-focused approach.
Willingness to learn and take on varied operational tasks.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Thailand and be prepared to undertake pre-employment checks including a criminal history check and medical.Frequently Asked Questions
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