Ocean Freight Customer Service Representative

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About the Role

The Ocean Freight Customer Service Coordinator provides day-to-day support for ocean freight customers, ensuring accurate documentation, timely updates, and smooth coordination between internal teams and external partners. This role focuses on delivering excellent customer service while assisting with operational tasks under guidance.

This position can be based in either Melbourne, Brisbane, Adelaide or Sydney.

A Day in Life of an Ocean Freight Customer Service Representative:

• Act as a point of contact for routine customer inquiries and provide shipment updates.
• Assist with processing ocean shipments and preparing documentation in line with company and regulatory requirements.
• Update shipment details in CargoWise One (CW1) and maintain accurate records.
• Coordinate with internal teams (operations, warehouse, transport) for basic service requirements.
• Support cargo pick-up and delivery arrangements as directed by senior staff.
• Ensure compliance with relevant regulations (ABF, DAFF, COR) under supervision.
• Escalate issues such as delays or documentation discrepancies to senior team members promptly.
• Assist with invoicing and administrative tasks related to customer accounts.
• Contribute to a team-oriented environment and collaborate to meet service standards.

Previous Work Experience & Qualifications

• 1–2 years’ experience in customer service or logistics (entry-level candidates with relevant training may be considered).

• Basic understanding of ocean freight processes and regulations is an advantage.

• Familiarity with Microsoft Office; exposure to freight systems (e.g., CargoWise One) preferred.

• Strong communication and organizational skills.

• Ability to work in a fast-paced environment and meet deadlines.

• Detail-oriented with a willingness to learn and grow.

• Customer-focused and team-oriented approach.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com