O2C Billing - Senior Process Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Broadridge

Broadridge, a global fintech leader with $6 billion in revenues, helps clients get ahead of today’s challenges to capitalize on what’s next with communications, technology and data and analytics solutions that help transform their businesses.

The world’s leading companies and financial institutions recognize us as an invaluable partner. We handle millions of trades a day involving trillions of dollars, deliver essential communications for over 5,000 brands and manage shareholder voting in 90 countries.

Job Responsibilities

• Generate customer invoices, order management / contract management
• Support to team to ensure DSO / Days to Bill are managed / improved
• Analyze and interpret client contracts to ensure accurate and timely billing in alignment with pricing schedules
• Timely submission of Credit / Debit Note requests for clients
• Prepare standard operating procedures (SOPs) for all the processes along with process maps
• Proactively manage the response to all queries of clients through the centralized email-box
• Demonstrate analytical problem-solver, skill set to gather the cooperation and support of others within or outside your team when needed in order to meet the requirements during the billing period
• Demonstrate initiative, ownership and accountability and strong understanding of process activities and project management tactics, to include workflows, process mapping and stakeholder management
• Maintain high level of accuracy and turn around time for all transactions
• To ensure complete, timely and accurate flow of invoicing and communication to optimize productivity, organizational effectiveness and maximize cash flow
• Open to work in rotational shifts / evenings in a fast-moving environment. Embraces change.
• Knowledge in customer aging report
• Hands-on team player and supportive to the team

Requirements / Qualifications

• Qualification: Bachelors of Commerce / Finance Postgraduates / Cost Accountant with 1–3 years of relevant accounting experience
• Experience in handling AR process like customer billing
• Good understanding of accounting principles with acumen to relate to practical accounting
• Good verbal and written communication skills to interact with international clients
• Good interpersonal and problem-solving techniques
• Good knowledge of MS-Excel
• Open to work in shifts / strict deadlines

Why Join Us

• Be part of a global fintech leader trusted by the world’s top financial institutions
• Work in a dynamic and fast-paced environment with strong learning opportunities
• Gain exposure to order-to-cash, billing, contract interpretation, and AR processes
• Collaborate with international stakeholders and clients
• Build your career in an organization that values ownership, accountability, accuracy, and continuous improvement
• Join a team that supports growth, teamwork, and operational excellence

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.