Administrator Operations Center

thinkahead· MS Client
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📍 Gurugram, HaryanaFull Time

About this role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

The Network Administrators are responsible for monitoring of client infrastructure with provided tools, incident management including triage, response and escalation of incidents based on severity, service request management and change management for Managed Services customers.  

Key Responsibilities

    • Monitor customer network and IT infrastructure 

    • Incident management via ITIL based ITSM (ServiceNow) 

    • Answer phone calls from select client contacts to open new or check status of existing incidents 

    • Performs troubleshooting of a network related alerts/incidents and escalate to appropriate teams as needed 

    • Performs troubleshooting of a variety of other infrastructure platform issues, such as but not limited to: 

    • Server – Windows/Unix/Linux 

    • Backup/Replication 

    • Cloud 

    • Performs troubleshooting with carriers and 3rd party vendors regarding network hardware and circuit issues 

    • Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues 

    • Performs analysis of event management system alerts to ensure devices are tuned properly 

    • Follow specific Standard Operating Procedures (SOP), Work Instructions, and operations Run Books to perform network tasks on behalf of customers, including (but not limited to) IOS upgrade, switchport shut/no-shut, etc. 

    • Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA) 

    • Communicates frequently with Client team(s), engineers/architects, Team Leads, and hardware/software vendors during incident resolution 

    • Create and maintain system and process documentation in appropriate knowledgebase. 

    • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. 

    • Assist with cross training of other NOC team members as needed. 

Skills Required

    • At least 3+ years of operational experience in multiple technologies, including all the following: 

    • Networking technologies including (but not limited to) Firewalls, Routers, switches and wireless technologies; Cisco and/or Palo Alto preferred. 

    • Experience with general technologies such as servers, storage, virtualization and cloud 

    • Proficient use of all Microsoft Office applications 

    • Experience working with an ITIL based ticketing system tool – ServiceNow helpful 

    • Experience with at least one IT observability/monitoring tool or technology (Elastic,LogicMonitor, Solar Winds, etc) 

    • Experience with Elastic observability strongly preferred 

     

Certifications

    • One of the following certifications is preferred 

    • Logic Monitor Certified Associate (LMCA) 

    • Microsoft Certified Solutions Expert (MCSE) 

    • Microsoft Certified Professional (MCP) 

    • Red Hat Certified System Administrator (RHCSA) 

    • Linux Certified Administrator (LCA) 

    • Cisco Certified Associate (CCNA) 

Why AHEAD:
 
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
 
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
 
India Employment Benefits include: 
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
 

Frequently Asked Questions

Is the salary disclosed for the Administrator Operations Center position at thinkahead?
The salary for this Administrator Operations Center role at thinkahead is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator Operations Center position at thinkahead located?
This Administrator Operations Center role at thinkahead is based in Gurugram, Haryana. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Administrator Operations Center role at thinkahead full-time or part-time?
This is listed as a Full Time position. It is posted as a Administrator Operations Center role in the MS Client department at thinkahead.
Which team or department does the Administrator Operations Center at thinkahead belong to?
This Administrator Operations Center position is part of the MS Client department at thinkahead. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Administrator Operations Center position at thinkahead?
Click the "Apply Now" button on this page. You will be redirected to thinkahead's official application portal hosted on lever where you can submit your application directly.
When was the Administrator Operations Center job at thinkahead posted?
This Administrator Operations Center position at thinkahead was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator Operations Center
thinkahead
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