NineStar Connect - Residential Service Consultant

Company Description

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Career Development:

-          We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development. 

Company Benefits:

-          At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts. 

Wellness:

-          We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.

Core Values: 

- We’re guided by our core values - Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results and we’re looking for team members who share these values!

Job Description

Join NineStar Connect as a Residential Service Consultant and make a real difference in your community! In this role, you’ll be the first point of contact for our residential customers, assisting them with their Electric, Communications, Water, and Wastewater services. You’ll answer questions, resolve issues, process information, and help customers make the most of their NineStar Utilities - all while providing outstanding service and support.

Key Responsibilities:

• Customer Service: Provide in-person and phone-based support, addressing questions and concerns related to service options, billing, and account information.

• Service Consultation: Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met.

• Order Processing: Create, process, and schedule service orders for changes, additions, or repairs, collaborating with other departments as needed to ensure timely completion.

• Administrative Tasks: Complete essential administrative duties such as preparing correspondence, verifying customer information, and conducting credit checks.

• Community Connection: Represent NineStar’s commitment to quality and integrity by fostering positive relationships with every customer you assist.

Qualifications

• Education: High school diploma or equivalent required.

• Customer Service Experience: Minimum of 3 years of proven experience in providing excellent customer service.

• Technical Proficiency: Familiarity with the Telecommunications and/or utility industry is preferred. Proficiency in using various software programs, including Microsoft Office Suite (Excel, Word, Outlook, and Teams), and NISC-iVUE is essential.

• Communication Skills: Strong oral and written communication skills, with the ability to effectively interact with customers, colleagues, and vendors.

• Organization: Strong organizational and time management skills to handle multiple tasks and meet deadlines.

• Other: On-call and Saturday rotation is required. Position will be on-site at the Greenfield and McCordsville offices. 

Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.

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