Night Manager
fourseasons
Night Manager
About this role
Essential Duties and Responsibilities
Conducts inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
Meets and greets VIPs
Handles all Complaints
Ensures working of all Front Office Policies and Procedures
Ensures effective shift hand-over
Be knowledgeable of Front Office systems and knows back up procedures and system recovery procedures
Efficient check in and checkout process
Reviews and monitors early morning wake up procedures
Posts room charges
Maintains correct guest registration cards
Maintains special programs (e.g. frequent flyer; priority club)
Effective management of incoming and outgoing calls
Maintains current Hotel information
Provides information on memberships
Communicates problems, resolved or unresolved to your Supervisor at shift change over and document in log book
Completes knowledge of all room types, hotel matrix, and facilities
Reviews arrival lists and anticipate needs
Operates communication equipment
Accesses and uses rooms computer programs
Conducts Credit card checks
Ensures staff adhere to Standards and Procedures for cash handling
Maintains own cash float
Corrects banking
Updates Guest History Maintenance
Prepares contingency reports
Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
Oversees the Night Audit Function
Develops, updates and trains standards and procedures
Produces Revenue Reports
Performs file backup maintenance
Reviews all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
Week end and Month end reports completed in line with policy
Advises Line Managers of recurring errors
2. REQUIRED QUALIFICATIONS
Education:
Bachelor's Degree
Skills:
Microsoft Office tools
Microsoft Excel
Fidelio/Opera
Holidex Plus
Micros
Experience:
2 to 4 years
Competencies:
Customer Service Orientation
Problem-Solving/Decision Making
Planning/Organizing
Adaptability/Flexibility
Developing others
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
Frequently Asked Questions
Is the salary disclosed for the Night Manager position at IHG?
The salary for this Night Manager role at IHG is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Night Manager position at IHG located?
This Night Manager role at IHG is based in Lebanon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Night Manager role at IHG full-time or part-time?
This is listed as a Full time position. It is posted as a Night Manager role at IHG.
How do I apply for the Night Manager position at IHG?
Click the "Apply Now" button on this page. You will be redirected to IHG's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Night Manager job at IHG posted?
This Night Manager position at IHG was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Night Manager
IHG
You'll be redirected to IHG's official application page on oraclecloud.