Newark IT Service Desk Student Technician

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Job Title:

Department:

The Newark IT Service Desk Student Technician delivers high-quality, customer-focused IT assistance to COTC and Ohio State Newark students, faculty, and staff. Operating through phone, email, and ServiceNow ticketing, the student processes requests and resolves technical issues across laptops, desktops, mobile devices, and printers. Additionally, this role provides hands-on A/V assistance and troubleshooting in classrooms and event spaces while also assisting to keep A/V equipment properly maintained. The student will also support events on campus ranging from a basic meeting to a large scale conference.

Breakdown of Duties

• 50% Phone Support 
• 25% Follow-up work through the dispatch queue.
• 15% Classroom Support and Maintenance
• 5% Event Support
• 5% Printer Support

Required Qualifications

• Valid driver's license and able to pass a background check

• Ability to lift and move 50 pounds

• Ability to work both independently and as a member of a team

• Knowledge of desktop and laptop computing operating environments

• Works well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision

• On-site work to be performed on the Newark campus

• Positive attitude

• Attention to detail

• Customer service

Additional Information:

The Targeted Hiring Range for this position is $13.00 per hour.

Our goal is to foster a community of professionals with diverse skills, experiences, and backgrounds who actively collaborate to support the mission of the Ohio State University. We are committed to the personal and professional growth of individuals as they achieve their highest potential and support others along the way. In an ever-changing technology landscape our employees are flexible, innovative, and adept problem-solvers.

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The university is an equal opportunity employer, including veterans and disability.