Network Operations Support II

xyanttechnologyinc
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📍 Annapolis, MD, United StatesContract💰 USD 33+

About this role

Company Description

Xyant Technology, established in 1995, is a premier federal systems integrator that provides technical and business solutions in information technology, systems engineering, scientific support and management consulting. 

AWARDS 

Winner of Nationwide Best of the Best Small Business Award from Federal Aviation 

Job Description

Please send your updated resume to vinoth.xyant@gmail. com or apply online.

Position: Network Operations Support II 

Location: Annapolis, MD (Onsite)

Duration: 6 Months Contract

Direct Client Need

Hourly pay: $33/hr

Job Summary:

  • The Tier 2 Network Operations Center (NOC) Technician is responsible for incident management, system monitoring, and troubleshooting within a 24/7/365 operational environment.

  • This role diagnoses system and network failures, resolves routine-to-moderate technical queries, and ensures high availability for critical customer services.

  • This position operates on the MID Shift (11:00 PM – 7:30 AM) and requires working some weekends and holidays.

Responsibilities:

  • Network Monitoring & Troubleshooting: Monitor high-availability IP networks, messaging systems, and Air-to-Ground data communications; engage telecom providers to drive restoral efforts.

  • Incident Management: Track, update, and resolve customer and business unit incidents in the management tool with high accuracy and attention to detail.

  • NOC Cross-Training: Successfully train and qualify this NOC position within 4–6 months:

    • Transport: Core-to-edge monitoring of routers, switches, firewalls, and circuits.

    • DataLink: Monitoring of ground stations, radios, and central processing systems.

    • Applications: Monitoring of central channels facilitating high-volume daily messaging.

  • System Optimization: Support network solutions design, deployment, configuration, and maintenance routines; help develop efficiency tools.

  • Collaboration & Escalation: Resolve less complex issues independently and partner with Senior Team Members to troubleshoot moderate-to-complex critical customer

Qualifications

Qualifications & Skills:

  • Technical Skills: Experience troubleshooting Cisco devices and working knowledge of HSRP/BGP routing protocols and TCP/IP networking.

  • Operational Knowledge: Solid understanding of ITIL/ITSM concepts and practices.

  • Soft Skills: Exceptional customer service, sharp attention to detail, and efficient multitasking abilities (prioritizing and delegating).

  • Tools (Preferred): Familiarity with Remedy, Netcool, Office 365, and ServiceNow.

 

Education & Certifications:

  • Education / Experience: AA/AS degree (or other 2-year post-high school training) with 1–2 years of relevant experience OR High School Diploma / GED with a minimum of 2 years of relevant experience.

  • Required Certifications: CompTIA Network+ and Preferred Certifications: Cisco CCNA

 

Relevant roles:

NOC Engineer,  NOC Analyst,  Network Operations /Support Specialist, NOC Specialist, Network Operations Center Analyst,  NOC Technician, Network Support, Network Engineer, Network Technician.

Additional Information

Please send your updated resume to vinoth.xyant@gmail. com or apply online.

    Frequently Asked Questions

    What is the salary for the Network Operations Support II role at xyanttechnologyinc?
    The listed salary for this Network Operations Support II position at xyanttechnologyinc is USD 33+. This is an Contract role.
    Where is the Network Operations Support II position at xyanttechnologyinc located?
    This Network Operations Support II role at xyanttechnologyinc is based in Annapolis, MD, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Network Operations Support II role at xyanttechnologyinc full-time or part-time?
    This is listed as a Contract position. It is posted as a Network Operations Support II role at xyanttechnologyinc.
    How do I apply for the Network Operations Support II position at xyanttechnologyinc?
    Click the "Apply Now" button on this page. You will be redirected to xyanttechnologyinc's official application portal hosted on smartrecruiters where you can submit your application directly.
    When was the Network Operations Support II job at xyanttechnologyinc posted?
    This Network Operations Support II position at xyanttechnologyinc was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
    Network Operations Support II
    xyanttechnologyinc · 💰 USD 33+
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