Network Infrastructure Field Technician

Overview

Edgewater Federal Solutions is seeking a skilled Network Infrastructure Field Technician to join our dynamic team providing support to our National Laboratory.

The successful candidate shall have experience in managing general business management, basic project management. Familiarity with telecommunications and data center terms (e.g. "fiber optic cable", telecommunications carriers", "UPS", "generator", etc.)

Responsibilities

• Perform site surveys, pull cable, terminate, and troubleshoot physical cabling across the CA campus
• Monitor Service Now ticket queues and work closely with team members to ensure tasks are completed in a timely fashion
• Perform adds/moves/changes of both VoIP and non-VoIP telephones
• Troubleshoot telephone configurations in support of customer requests
• Complete tasks on cabling infrastructure projects where safety, quality, and workmanship are paramount
• Running patch cables, mounting hardware, following appropriate data center standards
• Utilize the command line and configuration tools to administer IT systems and telephone endpoints
• Develop high quality documentation using labels and spreadsheets
• Other duties as assigned by the customer

Qualifications

• AS in relevant discipline plus minimum 2 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Must be able to obtain and maintain a DOE Security Clearance
• Must be US Citizen

Desired Skills and Certifications:

• Commscope parts familiarity
• Fiber experience preferred over copper
• BICSI certifications (TECH, installer 1, installer 2, OSP, etc.)
• Comsec knowledge
• Avaya VoIP phones: Familiarity with configuration, installation, and troubleshooting phone endpoint

Hourly Pay Range: $39.51 - $43.15

Additional Benefits Include:

• Vacation, Sick Leave & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• 401K with employer matching contribution
• Tuition and Education Reimbursement
• Exercise Reimbursement
• Tech Reimbursement
• Employee Assistance Program
• Opportunities for professional development and growth
• Collaborative and dynamic work environment

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1

Responsibilities

- Perform site surveys, pull cable, terminate, and troubleshoot physical cabling across the CA campus
- Monitor Service Now ticket queues and work closely with team members to ensure tasks are completed in a timely fashion
- Perform adds/moves/changes of both VoIP and non-VoIP telephones
- Troubleshoot telephone configurations in support of customer requests
- Complete tasks on cabling infrastructure projects where safety, quality, and workmanship are paramount
- Running patch cables, mounting hardware, following appropriate data center standards
- Utilize the command line and configuration tools to administer IT systems and telephone endpoints
- Develop high quality documentation using labels and spreadsheets
- Other duties as assigned by the customer