Customer Service Agent, Cargo Signal
expeditors
Network Fleet Supervisor
expeditors· Ground Network Services
About this role
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
The Network Fleet Supervisor owns daily control tower execution for the Star Fleet program. This role leads real-time visibility to active shipments, team capacity, and cross-district reload opportunities, and aligns GNS Central activity with geographical districts, hub operations, and carrier partners. The Supervisor leads the daily operating cadence and holds final operational decision authority when capacity, service, or risk tradeoffs must be resolved.
Major Duties and Responsibilities
- Control Tower Execution: Maintain the network capacity board for Star Fleet and other known high-value team capacity. Monitor load status, delivery appointment, next available time, and commitment status. Identify team availability within 24, 48, and 72 hours. Ensure delivering teams have a clear next-load strategy before they become empty.
- District Intake and Capacity Decisions: Serve as the first point of intake for district high-value truckload requests. Apply the capacity decision hierarchy and return one of four decisions: Approved for Star Fleet, Star Fleet pending reload plan, Route to ad hoc procurement, or Escalate.
- Daily Operating Cadence: Run the morning capacity census, midday district matching, and afternoon lockdown. Publish and maintain the rolling 3-day capacity outlook so districts know where teams will land and where reload demand is needed.
- Exception Management: Own timely communication of service exceptions — delays, missed check calls, border delays, and other service risks. Coordinate recovery with districts, hubs, inland offices, and carrier partners. Escalate to the Manager when capacity, service, compliance, or commercial risk requires leadership review.
- Team Leadership: Oversee scheduling, time-off coordination, and coverage. Promote cross-training across the control tower functions. Support recruitment, onboarding, training, and development of the Planner. Identify and develop a backup for this function.
- Cross-Border Oversight: Ensure US, Canada, and Mexico shipments have appropriate execution ownership, tracking, and exception discipline.
Qualifications
- Minimum: Bachelor's Degree or equivalent logistics, truckload, operations, or leadership experience.
- Strong knowledge of Full Truckload, team-driver, or linehaul operations.
- Proven ability to lead in a time-sensitive control tower environment.
- Strong interpersonal and conflict-resolution skills.
- Ability to work in the Phoenix, AZ Metro Area.
- Basic Microsoft Office, including Excel. Fluent in English.
- Desired: Hands-on knowledge of GNS, high-value truckload, dedicated fleet, or cross-border operations.
- Experience supervising operations team members.
- Familiarity with hub-and-relay staging, weekend dwell management, and backhaul optimization. Intermediate to advanced Excel.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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Frequently Asked Questions
Is the salary disclosed for the Network Fleet Supervisor position at expeditors?
The salary for this Network Fleet Supervisor role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Network Fleet Supervisor position at expeditors located?
This Network Fleet Supervisor role at expeditors is based in AZ, Scottsdale, Scottsdale, AZ, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Network Fleet Supervisor role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Network Fleet Supervisor role in the Ground Network Services department at expeditors.
Which team or department does the Network Fleet Supervisor at expeditors belong to?
This Network Fleet Supervisor position is part of the Ground Network Services department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Network Fleet Supervisor position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Network Fleet Supervisor job at expeditors posted?
This Network Fleet Supervisor position at expeditors was posted on Jun 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Network Fleet Supervisor
expeditors
You'll be redirected to expeditors's official application page on SmartRecruiters.