National Operations Manager, Employee Benefits
baldwin· Baldwin Group Colleague, Inc.
About this role
The National Operations Manager, Employee Benefits, serves as a recognized subject matter expert responsible for driving operational excellence and consistency across the Employee Benefits segment nationwide. This role focuses on optimizing workflows, ensuring compliance, and implementing best practices to enhance efficiency and client experience. Operating with significant autonomy, the incumbent partners with regional leaders, technology teams, and senior management to influence enterprise-level operational strategies and lead process improvement initiatives.
Primary Responsibilities
- Develop and implement national standards and best practices for Employee Benefits operations, ensuring alignment with organizational goals.
- Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions.
- Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions.
- Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools for operational efficiency.
- Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement.
- Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives.
- Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization.
- Lead operational integration efforts during mergers, acquisitions, or organizational restructuring.
Required Knowledge, Skills & Abilities
- Advanced knowledge of operational best practices and process improvement methodologies.
- Strong analytical and problem-solving skills with ability to interpret data and drive decisions.
- Excellent communication and stakeholder management skills.
- Proficiency in Microsoft Office Suite and familiarity with agency management platforms.
- Ability to influence and lead cross-functional initiatives without direct authority.
Qualifications
- Bachelor’s degree in business, human resources, or related field
- 6–8 years in insurance brokerage operations, with demonstrated expertise in Employee Benefits and process improvement.
- Strong understanding of employee benefits workflows, compliance requirements, and agency management systems.
- Experience with national or multi-regional operational oversight and change management initiatives.
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Frequently Asked Questions
Is the salary disclosed for the National Operations Manager, Employee Benefits position at baldwin?
The salary for this National Operations Manager, Employee Benefits role at baldwin is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the National Operations Manager, Employee Benefits job at baldwin remote?
Yes, this National Operations Manager, Employee Benefits position at baldwin is remote, with team members based in Remote US. You can work from home or anywhere in the supported regions.
Is the National Operations Manager, Employee Benefits role at baldwin full-time or part-time?
This is listed as a Full time position. It is posted as a National Operations Manager, Employee Benefits role in the Baldwin Group Colleague, Inc. department at baldwin.
Which team or department does the National Operations Manager, Employee Benefits at baldwin belong to?
This National Operations Manager, Employee Benefits position is part of the Baldwin Group Colleague, Inc. department at baldwin. See the full job description for more information about the team structure and responsibilities.
How do I apply for the National Operations Manager, Employee Benefits position at baldwin?
Click the "Apply Now" button on this page. You will be redirected to baldwin's official application portal hosted on workday where you can submit your application directly.
When was the National Operations Manager, Employee Benefits job at baldwin posted?
This National Operations Manager, Employee Benefits position at baldwin was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
National Operations Manager, Employee Benefits
baldwin
You'll be redirected to baldwin's official application page on Workday.