National Manager | Franchise Operations
About this role
Company Description
Colliers is a leading diversified professional services and investment management company. With operations in 70 countries, our 27,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients.
At Colliers, we do what's right and operate in ways that benefit our people, our clients, our communities, and the environment.
Our people are our greatest asset and we empower their career growth and skill development. We support their health and wellbeing and foster an inclusive and diverse culture, celebrating what makes us unique and enabling high performance.
Job Description
We have an exciting opportunity for an experienced real estate operator to join Colliers as National Manager | Franchise Operations, based in Auckland.
In this highly collaborative role, you'll work alongside Franchise Owners and key stakeholders across New Zealand to improve business performance, strengthen operational effectiveness, and support the continued growth and success of the Colliers Franchise Network.
This is a role for someone who understands the realities of real estate, enjoys building trusted relationships, and can turn opportunities into practical outcomes. You'll help Franchise Owners identify priorities, solve challenges, and implement initiatives that create measurable improvements across their businesses.
Working across multiple franchise businesses nationwide, you'll influence outcomes through strong relationships, commercial insight, and a hands-on approach to delivery.
Key responsibilities
- Drive operational performance across the Franchise Network by identifying opportunities to improve business performance, productivity, client experience, and operational effectiveness across the real estate sales lifecycle.
- Partner with Franchise Owners and key stakeholders to understand priorities, solve challenges, and develop practical solutions that support business growth and measurable outcomes.
- Lead the delivery of strategic initiatives from scoping and planning through to implementation, ensuring strong engagement, adoption, and sustainable results across franchise businesses.
- Build capability and support best practice through training, coaching, and guidance on systems, processes, and procedures that enhance consistency and operational excellence.
- Leverage the wider Colliers network to identify, adapt, and implement best practices, while proactively communicating progress and outcomes to stakeholders.
Qualifications
What we’re looking for:
- Experience in real estate agency operations, franchise networks, or multi-site business environments, with real estate experience preferred.
- A strong understanding of real estate business operations and the drivers of high-performing agency businesses.
- Proven ability to identify operational challenges, develop practical solutions, and successfully implement change.
- Strong systems, process and continuous improvement capability.
- Exceptional relationship-building and influencing skills, with the ability to engage Franchise Owners, leaders, and operational teams.
- Strong commercial acumen and the ability to balance strategic thinking with hands-on delivery.
- Confident communication and presentation skills, with experience delivering workshops, training, or business updates.
- Ability to travel within New Zealand as required.
- Real Estate Salesperson, Branch Manager, or Agent License (preferred).
What we offer
We’re proud to be recognised as a 2025 finalist in the Best Places to Work awards, reflecting our commitment to creating an exceptional workplace culture. Some of the benefits we offer include:
- Colliers Academy, a 12-month programme to accelerate your career in property
- Mentoring from industry experts
- Wellbeing benefits and initiatives
- An inclusive and social culture with regular team events
- Additional leave benefits, including Loyalty and Volunteering leave
Why this opportunity stands out
- Work directly with Franchise Owners and respected real estate leaders across New Zealand.
- Influence the success and growth of multiple real estate businesses.
- Drive meaningful initiatives that create measurable business outcomes.
Additional Information
Colliers is an inclusive employer, where different perspectives, cultures, and backgrounds are celebrated. Colliers provides equal opportunity in all employment practices. We recruit and retain the best people to uphold our enterprising culture and lead our industry into the future.
If you're interested in being part of an enterprising culture that empowers you to do your best work, we look forward to receiving your application.
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