NaaS Lead Network Admin

Key Responsibilities

• Support customers using the NaaS platform and assist with onboarding, requests, and troubleshooting.
• Monitor platform health and respond to incidents, alerts, and operational issues.
• Troubleshoot connectivity, policy, and integration issues across network and security platforms.
• Coordinate with engineering teams to resolve complex technical problems.
• Document solutions, operational procedures, and best practices.
• Help improve the customer experience through feedback and continuous improvement efforts.

 

2) Role

 

You will be a customer-facing engineer responsible for supporting the Network as a Service platform and the customers who depend on it.

 

Success in this role requires strong troubleshooting skills, networking knowledge, customer focus, and the ability to work effectively across multiple teams. You will spend most of your time helping customers, resolving issues, maintaining platform stability, and supporting day-to-day operations.

 

3) All About You / Experience

 

The ideal candidate has experience supporting enterprise platforms, infrastructure services, or network technologies and possesses the following qualifications:

 

Technical Skills

• Strong understanding of networking fundamentals including TCP/IP, routing, switching, DNS, firewalls, and load balancing.
• Experience troubleshooting application connectivity and network communication issues.
• Experience supporting enterprise infrastructure, platforms, or operational environments.
• Familiarity with Linux and common troubleshooting tools.
• Experience using Git and working in source-controlled environments.
• Understanding of APIs, monitoring, logging, and observability platforms.

 

Soft Skills

• Customer-focused with a strong sense of ownership.
• Strong verbal and written communication skills.
• Effective problem solver who can work through complex technical issues.
• Collaborative team player who works well across multiple organizations.

Comfortable working in a fast-paced operational environment.

 

Mandatory Skills: Cisco Routing and Switching .

 

Experience: 5-8 Years .

 

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