N.A. Solutions - Services Category Senior Manager

Description -

About the Role

HP is seeking an experienced and strategic leader to serve as the Services Category Senior Manager for North America. In this role, you will lead a team responsible for Services portfolio strategy, business performance, sales enablement, operational excellence, and growth initiatives. You will partner with Sales, Marketing, Finance, Operations, Global Business Units and other stakeholders to accelerate revenue growth, improve seller productivity, and drive customer success. The role builds upon category leadership, business planning, KPI management, portfolio oversight, and sales engagement responsibilities identified in the existing role description.

What You Will Do

• Lead and develop a high-performing team of category, business, and sales enablement professionals.

• Define and execute business strategies that drive revenue growth, profitability, and portfolio adoption.

• Own business planning, performance reviews, and key executive communications.

• Partner with sales leadership to improve services penetration, seller readiness, and customer outcomes.

• Drive portfolio strategy, pricing advocacy, and go-to-market initiatives.

• Lead cross-functional programs and strategic projects across a matrixed organization.

• Establish operating rhythms, governance, and performance metrics that improve execution and accountability.

• Build strong relationships with stakeholders across North America and Global organizations.

• Engage with HP customers and channel partners as needed to collaborate on strategies, priorities, objectives, offers, and plans.

Who You Are

You are a business leader with a proven ability to balance strategy and execution. You excel at developing talent, influencing senior stakeholders, and turning complex business challenges into actionable plans. You thrive in fast-paced environments and are passionate about driving both business results and organizational growth.

Qualifications

Required

• Bachelor's degree or equivalent experience in Business, Marketing, Finance, Sales, or a related field.

• 10+ years of experience in business management, category management, services, sales strategy, operations, or related disciplines.

• Demonstrate experience leading teams and developing talent.

• Strong business planning, financial acumen, and analytical skills.

• Exceptional communication and stakeholder management capabilities.

Preferred

• Advanced degree (MBA or equivalent).

• Experience leading services, software, subscription, or recurring revenue businesses.

• Experience driving organizational transformation and change management initiatives.

Success in This Role

Success will be measured through:

• Revenue, order, penetration rate, and margin growth

• Services attach and portfolio adoption

• Seller productivity and enablement effectiveness

• Employee engagement and talent development

• Operational excellence and execution of strategic initiatives

Why HP

At HP, we are committed to creating technology that makes life better for everyone, everywhere. This role provides the opportunity to influence business strategy, develop future leaders, and drive meaningful impact across one of HP's most important growth businesses.

Position Summary

The Services Category Senior Manager leads a North America team responsible for business strategy, portfolio performance, sales enablement, and operational execution, delivering profitable growth while developing organizational capability and fostering a culture of innovation, accountability, and customer success.

The on-target earnings (OTE) range for this role is $178,250 to $279,900 USD annually with a 80%/20% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 13 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"