Mystery Shopper
TopFloor
Mystery Shopper
About this role
TopFloor is looking for detail-oriented Mystery Shoppers to join our team on a part-time / project basis. As a Mystery Shopper, you will be tasked with visiting various client retail and service locations to evaluate customer service, product quality, and overall experience. Your insights will help improve service delivery and enhance customer satisfaction across the clients that we serve and it will also inform the various learning and development solutions that we facilitate for the client.
Key Responsibilities:
- Conduct in-store evaluations by interacting with staff and assessing the overall customer experience.
- Assess product quality, service speed, cleanliness, and adherence to company policies.
- Provide unbiased feedback and detailed reports based on observations after each visit.
- Maintain confidentiality regarding the mystery shopping process and your role.
- Complete assignments within specified timeframes while following established guidelines.
- Communicate effectively with the project coordinator regarding schedules and findings.
- Attend training sessions, if necessary, to understand the goals and procedures for assignments.
- Should have a G12 Certificate
- Proven experience in retail, customer service, or as a mystery shopper is a plus.
- Excellent observational and analytical skills.
- Strong written and verbal communication skills.
- Must have a good command and fluency in English and one local language
- Ability to remain impartial and report based on facts.
- Attention to detail and ability to remember specific experiences.
- Reliable access to a computer and the internet for report submissions.
- Flexibility to visit different locations during varied hours as required.
- Must have a valid drivers license.
How to Apply:
If you are passionate about supporting brands to improve customer experiences and are ready to provide valuable insights, please submit your application before 23rd October 2026. Only shortlisted candidates will be contacted.
TopFloor Limited is an equal opportunity employer and does not charge candidates for job placement.
Frequently Asked Questions
Is the salary disclosed for the Mystery Shopper position at TopFloor?
The salary for this Mystery Shopper role at TopFloor is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Mystery Shopper position at TopFloor located?
This Mystery Shopper role at TopFloor is based in Lusaka, Lusaka Province, Zambia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Mystery Shopper role at TopFloor full-time or part-time?
This is listed as a Part time position. It is posted as a Mystery Shopper role at TopFloor.
How do I apply for the Mystery Shopper position at TopFloor?
Click the "Apply Now" button on this page. You will be redirected to TopFloor's official application portal hosted on workable where you can submit your application directly.
When was the Mystery Shopper job at TopFloor posted?
This Mystery Shopper position at TopFloor was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Mystery Shopper
TopFloor
You'll be redirected to TopFloor's official application page on workable.