Compliance Associate
Zeal Group
MY - Customer Service System Specialist
Zeal Group· Customer service
About this role
Key Responsibilities
- System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.
- System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monitor ticketing workflows, automation rules, user access permissions, system configurations, and operational performance while supporting data extraction and reporting requirements.
- Workflow Automation: Develop and maintain automation solutions, scripts, and system workflows to streamline operational processes and improve efficiency across the department.
- Technical Stack Ownership: Act as the system owner for core CX tools (Ticketing, Telephony/VoIP, CRM, and Help Desk platforms), ensuring seamless integrations via APIs, webhooks, and third-party services.
- Data Validation & Reporting: Extract, analyze, and validate system data, logs, and operational metrics to measure performance, identify improvement opportunities, and support business decision-making.
- Process & System Optimization: Continuously evaluate customer service workflows, system utilization, and operational processes, recommending enhancements to improve efficiency, scalability, and user experience.
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field.
- 2–5 years of experience in Customer Service Systems, CRM Administration, Technical Operations, System Support, or related roles.
- Hands-on experience administering customer service platforms such as Zendesk, or similar ticketing/CRM systems.
- Familiarity with customer service workflows, ticket lifecycle management, and operational processes.
- Experience managing user access, system configurations, workflow automation, and system maintenance activities.
- Experience extracting and analyzing system data for reporting and operational insights.
- Strong problem-solving skills with the ability to troubleshoot system and workflow issues.
What we can offer you:
- Life Insurances
- Team Building
Frequently Asked Questions
Is the salary disclosed for the MY - Customer Service System Specialist position at Zeal Group?
The salary for this MY - Customer Service System Specialist role at Zeal Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the MY - Customer Service System Specialist position at Zeal Group located?
This MY - Customer Service System Specialist role at Zeal Group is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the MY - Customer Service System Specialist role at Zeal Group full-time or part-time?
This is listed as a Full time position. It is posted as a MY - Customer Service System Specialist role in the Customer service department at Zeal Group.
Which team or department does the MY - Customer Service System Specialist at Zeal Group belong to?
This MY - Customer Service System Specialist position is part of the Customer service department at Zeal Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the MY - Customer Service System Specialist position at Zeal Group?
Click the "Apply Now" button on this page. You will be redirected to Zeal Group's official application portal hosted on workable where you can submit your application directly.
When was the MY - Customer Service System Specialist job at Zeal Group posted?
This MY - Customer Service System Specialist position at Zeal Group was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
MY - Customer Service System Specialist
Zeal Group
You'll be redirected to Zeal Group's official application page on workable.