MT- Control Tower Executive

driverlogistics· Control Tower
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📍 Kochi, KL, IndiaFULL TIME💰 INR 15K–15K
Customer FocusCommunicationTeam Work

About this role

  • Check pending and undelivered consignments from the previous day.
  • Prepare and circulate the daily pending report by 10:00 AM.
  • Review SLA deviations and follow up with the concerned hubs.
  • Check pending POD status and identify old/urgent PODs for follow-up.
  • Review emails and attend to client queries and escalations.
  • Coordinate with hubs regarding delivery issues, holds, shortages, damages, address issues and other exceptions.
  • Handle client calls, queries and escalations related to consignments.
  • Verify received PODs and follow up for missing or incorrect PODs.
  • Coordinate re-attempts, return consignments, cancellations and special delivery instructions.
  • Prepare and update daily MIS reports.
  • Coordinate return pickup requirements after receiving necessary client confirmation.
  • Escalate major delays to the concerned teams for immediate action.
  • Follow up on consignments committed for same-day delivery.
  • Ensure client queries and escalations are closed or updated within the required timeline.
  • Monitor team activities and follow up on pending tasks.
  • Follow up with hubs for final delivery confirmations.
  • Check POD updates received during the day and update the required records.
  • Ensure critical pending issues are properly followed up or handed over for further action.
Key Area Responsibilities

  • Control Tower Monitoring
  • Client Coordination & Escalation Handling
  • Operations Coordination
  • POD Monitoring & Follow-up
  • MIS Reporting
  • SLA Tracking
  • Team Supervision
  • Delivery & Return Shipment Coordination

Frequently Asked Questions

What is the salary for the MT- Control Tower Executive role at driverlogistics?
The listed salary for this MT- Control Tower Executive position at driverlogistics is INR 15K–15K. This is an FULL TIME role.
Where is the MT- Control Tower Executive position at driverlogistics located?
This MT- Control Tower Executive role at driverlogistics is based in Kochi, KL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the MT- Control Tower Executive role at driverlogistics full-time or part-time?
This is listed as a FULL TIME position. It is posted as a MT- Control Tower Executive role in the Control Tower department at driverlogistics.
Which team or department does the MT- Control Tower Executive at driverlogistics belong to?
This MT- Control Tower Executive position is part of the Control Tower department at driverlogistics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the MT- Control Tower Executive position at driverlogistics?
Click the "Apply Now" button on this page. You will be redirected to driverlogistics's official application portal hosted on keka where you can submit your application directly.
When was the MT- Control Tower Executive job at driverlogistics posted?
This MT- Control Tower Executive position at driverlogistics was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
MT- Control Tower Executive
driverlogistics · 💰 INR 15K–15K
Apply for this role ↗

You'll be redirected to driverlogistics's official application page on keka.