MS/Physician Practice Rep III

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT

Provides front office and administrative support for a busy Cardiothoracic Surgery practice. Serves as a primary point of contact for patients and supports efficient daily clinic operations through scheduling, registration, communication, and electronic medical record management.

Essential Duties

• Greet patients and complete check-in/check-out processes.
• Answer, screen, and route telephone calls and patient inquiries.
• Schedule and coordinate new patient, follow-up, and postoperative appointments and maintain provider schedules.
• Verify and update patient demographics, insurance, referrals, and required documentation.
• Collect patient payments as applicable.
• Coordinate incoming/outgoing medical records, referrals, faxes, and correspondence.
• Utilize Epic for scheduling, registration, chart review, In Basket messages, telephone encounters, workqueues, document scanning/indexing, referral tracking, and other assigned workflows.
• Assist with clinic preparation, including obtaining outside records and identifying missing documentation.
• Communicate and coordinate effectively with patients, providers, clinical staff, referring offices, hospitals, and other departments.
• Perform additional front-office and administrative duties necessary to support efficient practice operations.

WHAT YOU’LL NEED TO APPLY

Required Education:

High School Diploma or equivalent.

Required Experience:

• Minimum one year of medical office, physician practice, or healthcare front-desk experience. Previous electronic medical record experience is also required. 
• Strong computer, communication, organizational, and customer-service skills.
• Ability to multitask, prioritize, maintain accuracy, and work independently in a fast-paced specialty practice.
• Demonstrated professionalism, reliability, attention to detail, and commitment to patient confidentiality/HIPAA compliance.

Preferred Experience:

Epic experience strongly preferred.

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.