MS - Ops Lead Intern (6 months)

thinkahead· MS Infrastructure
Apply Now ↗
📍 Gurugram, HaryanaIntern

About this role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are looking for an enthusiastic Operations Lead to support end-to-end IT service delivery operations. This entry-level role offers hands-on experience in incident, request, and change management alongside seasoned professionals — ideal for someone eager to learn ITIL best practices, detail-oriented, and passionate about delivering great service.

Key Responsibilities:

    • Support IT service operations aligned with ITIL best practices under senior guidance, covering Incidents, Service Requests, Problems, and Changes 

    • Review the dashboards actively  

    • Ensure that all (P1/P2) are being driven in a proper manner and we have the required engineers on the  

    • Support SLA/SLO adherence; monitor ticket queues, backlog, and aging items for timely closure 

    • Conduct ticket audits for quality and documentation compliance; support problem management and root-cause activities 

    • Assist change management (documentation, risk logging, scheduling) and prepare SLA/incident dashboards 

    • Participate in service review meetings and collaborate cross-functionally (Infrastructure, Network, Security, Virtualization, VDI, Windows/Linux) 

    • Work within shift schedules supporting 24/7 coverage; contribute to continuous improvement efforts 

    • Participate in coaching and skill development; demonstrate accountability and ownership in all tasks

    • Looking for 2026 graduates.

Required Skills & Qualifications:

    • Bachelor's degree in IT, Computer Science, or related field 

    • 0–1 year of experience in ITSM/Operations or related role (internships/academic projects welcome) 

    • Basic awareness of ITIL processes; familiarity with ticketing tools (ServiceNow, Remedy, Jira) or willingness to learn 

    • Strong analytical, communication, and stakeholder management skills; able to stay calm during high-priority incidents 

    • Preferred: exposure to enterprise/managed services, MS Excel/Word, and infrastructure domains (network, server, cloud, security) 

    • KPIs: SLA compliance · MTTR · recurring incidents & backlog reduction · audit scores · change success rate · CSAT · team engagement  
Why AHEAD:
 
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
 
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
 
India Employment Benefits include: 
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
 

Frequently Asked Questions

Is the salary disclosed for the MS - Ops Lead Intern (6 months) position at thinkahead?
The salary for this MS - Ops Lead Intern (6 months) role at thinkahead is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the MS - Ops Lead Intern (6 months) position at thinkahead located?
This MS - Ops Lead Intern (6 months) role at thinkahead is based in Gurugram, Haryana. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the MS - Ops Lead Intern (6 months) role at thinkahead full-time or part-time?
This is listed as a Intern position. It is posted as a MS - Ops Lead Intern (6 months) role in the MS Infrastructure department at thinkahead.
Which team or department does the MS - Ops Lead Intern (6 months) at thinkahead belong to?
This MS - Ops Lead Intern (6 months) position is part of the MS Infrastructure department at thinkahead. See the full job description for more information about the team structure and responsibilities.
How do I apply for the MS - Ops Lead Intern (6 months) position at thinkahead?
Click the "Apply Now" button on this page. You will be redirected to thinkahead's official application portal hosted on lever where you can submit your application directly.
When was the MS - Ops Lead Intern (6 months) job at thinkahead posted?
This MS - Ops Lead Intern (6 months) position at thinkahead was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
MS - Ops Lead Intern (6 months)
thinkahead
Apply for this role ↗

You'll be redirected to thinkahead's official application page on Lever.