MS - EUS Apprentice/Intern (6 months)

thinkahead· MS Client
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📍 Gurugram, HaryanaIntern

About this role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are looking for enthusiastic and motivated freshers to join AHEAD's Managed Services team as EUS Apprentices. This apprenticeship gives you hands-on exposure to end-user computing environments, IT support operations, and enterprise-grade service delivery. You will learn from experienced professionals while contributing to real-world IT support tasks from Day 1. 

What You Will Do:

    • Provide first-level technical support for desktops, laptops, printers, and peripherals 

    • Troubleshoot hardware, software, operating system, and connectivity issues 

    • Log, track, and resolve service requests and incidents using an ITSM tool 

    • Support installation, configuration, and maintenance of end-user devices and applications 

    • Assist with user onboarding/offboarding — account creation and device provisioning 

    • Escalate unresolved issues to the appropriate support tier in a timely manner 

    • Maintain accurate documentation of support activities and resolution steps 

    • Adhere to SLAs and contribute to a positive end-user experience 

    • Handle Inbound/Outbound calls  

    • Looking for 2026 graduates.

What We Are Looking For:

    • Engineering Graduates in Computer Science, IT, Electronics, or a related field 

    • Basic understanding of Windows OS, MS Office Suite, and networking fundamentals 

    • Customer-first mindset with a keen problem-solving attitude 

    • Good verbal and written communication skills in English 

    • Willingness to work in a 24×7 rotational shift environment (including nights and weekends)  

    • Eagerness to learn and grow in an enterprise IT environment 

Why AHEAD:
 
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
 
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
 
India Employment Benefits include: 
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
 

Frequently Asked Questions

Is the salary disclosed for the MS - EUS Apprentice/Intern (6 months) position at thinkahead?
The salary for this MS - EUS Apprentice/Intern (6 months) role at thinkahead is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the MS - EUS Apprentice/Intern (6 months) position at thinkahead located?
This MS - EUS Apprentice/Intern (6 months) role at thinkahead is based in Gurugram, Haryana. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the MS - EUS Apprentice/Intern (6 months) role at thinkahead full-time or part-time?
This is listed as a Intern position. It is posted as a MS - EUS Apprentice/Intern (6 months) role in the MS Client department at thinkahead.
Which team or department does the MS - EUS Apprentice/Intern (6 months) at thinkahead belong to?
This MS - EUS Apprentice/Intern (6 months) position is part of the MS Client department at thinkahead. See the full job description for more information about the team structure and responsibilities.
How do I apply for the MS - EUS Apprentice/Intern (6 months) position at thinkahead?
Click the "Apply Now" button on this page. You will be redirected to thinkahead's official application portal hosted on lever where you can submit your application directly.
When was the MS - EUS Apprentice/Intern (6 months) job at thinkahead posted?
This MS - EUS Apprentice/Intern (6 months) position at thinkahead was posted on Jul 20, 2026. Apply as soon as possible — early applications are often reviewed first.
MS - EUS Apprentice/Intern (6 months)
thinkahead
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