Move In Coordinator - Senior Living

Move In Coordinator

Status: Full Time

Location: Ovation Sienna Hills - 1525 E Ovation Pl, Washington, UT 84780

Apply at www.TeamAvamere.com

Job Summary

A Move-in Coordinator manages the transition process for new residents entering independent living, assisted living, and memory care. They guide families through tours, handle paperwork, and collaborate with care teams to ensure a smooth, welcoming, and compliant move-in experience. This role balances sales and administrative duties with a strong focus on empathy, ensuring a seamless transition into our independent living, assisted living, and memory care neighborhoods.

Essential Duties and Job Responsibilities

• Guide families through the move-in process, ensuring all necessary residency agreements, medical forms, and financial documents are completed accurately.
• Coordinate the scheduling of move-ins, ensuring the apartment/suite is thoroughly cleaned, painted, and ready for the resident.
• Collaborate with the maintenance team to facilitate any specific accessibility or safety modifications (e.g., grab bars, specialized equipment).
• Collaborate with the Director of Health Services and/or Wellness Director to ensure comprehensive pre-move-in assessments are completed.
• Ensure that memory care-specific needs and assisted living care plans are clearly communicated to the care staff prior to the resident’s arrival.
• Serve as the main point of contact for the new resident and their family during their first 30 days.
• Facilitate a "Welcome Committee" or introduce new residents to current residents and department heads to encourage socialization and community integration.
• Ensure the resident’s personal preferences, dietary needs, and background information are shared with the dining and activities teams.
• Collaborate with accounting, IT, nursing and maintenance departments about move in readiness for residents.
• Facilitating communication between residents, families, and staff, and escalating concerns to appropriate personnel. 
• Assisting with transportation scheduling, guest meal coordination, and other tasks as needed. 
• Ensuring all necessary information is up-to-date and readily available. 
• Other duties as assigned.

Requirements and Qualifications

• Prefer bachelor’s degree in gerontology, social work, business, marketing, or a related field
• Minimum 2–3 years of experience in senior living sales, move-in coordination, or healthcare administration (assisted living and memory care experience highly desired).
• Have a passion for caregiving and enhancing the quality of life for our residents[SC1] 
• Excellent verbal and written communication skills are essential for interacting with residents, families, and staff. 
• The ability to manage multiple tasks, prioritize effectively, and maintain detailed records
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software. 
• The ability to provide positive and helpful experience for residents and visitors. 
• The ability to address issues and find solutions efficiently
• Must maintain a high standard of confidentiality and honesty.
• Strong analytical skills and the ability to evaluate and solve problems with minimum assistance.
• Must maintain and have an active CPR/BLS during employment.

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.  

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire  

•  Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision

• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance – Affordable access to legal support for common life needs
• Pet Insurance – Discounted plans through Wishbone
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)

 Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify