Michelin Business Process Execution (MARS project) - Join our Talent Pool!

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Inspire Motion for Life with Michelin!

A pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences.

Step into your next career milestone by joining the Michelin Business Process Execution (MARS project) Talent Pool in Ho Chi Minh City. Connect with future opportunities, accelerate your professional growth, and become part of a world-class organization dedicated to driving innovation and building a more sustainable future.

WHY MICHELIN?

- Career Progression: Start your career adventure and build the skills and experience to develop in new directions.

- Wellbeing and Inclusion: At Michelin experience a supportive, inclusive culture that creates space for collaboration and new ideas.

- Become A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world.

OUR TEAM

At Michelin, Distribution is not just about products, it’s about enabling our dealer network efficient, standardized, and digitally enabled processes while expanding the presence of Michelin Car Service across the country, support business growth, serve customers better, and shape a more sustainable future.

Across the country, our Distribution teams work closely with commercial stakeholders to strengthen service coverage, improve operational efficiency, and contribute to the growth of our retail network. This helps bring Michelin Car Service closer to customers and reinforces our footprint in the market.

We are building a best-in-class, data-driven organization, powered by digital capabilities, collaboration, and continuous people development. In our Business Process roles, you will be encouraged to think end-to-end, challenge the status quo, and leverage operational excellence and insights to drive meaningful improvements.

Guided by Michelin’s People × Profit × Planet ambition, we believe performance and responsibility go hand in hand. If you are passionate about executing and improving processes, enabling digital adoption, and solving operational challenges, and contributing to something bigger than yourself, we would love to connect with you.

MISSION:

In this roles, he/she/they will focus:

- In charge of planning, developing, executing and deploying Michelin Car Service ERP project (MARS), that achieves the objectives fixed by the sponsor in terms of quality, deadlines and costs by applying the Group project approach.

- Maximize the effectiveness and impact of Michelin Car Service sales and marketing activities, through CRM (Customer Relationship Management) tools.

Main activities:

Key responsibilities

- Deployment planning & execution: translate the rollout roadmap into detailed local deployment plans (pilot → phased → full), schedule releases and prepare go live packs and user guides.

- Project coordination: manage day-to-day deployments using project tools (status, RAG Red Amber Green, risk logs), track milestones and escalate blockers.

Change management & enablement: design and deliver local change, training and communication plans; provide on-site coaching and workshops.

- System testing & data quality: support UAT, validate configurations, perform basic data checks and coordinate fixes with IT/data teams.

- Franchisee support & business coaching: act as on ground contact during stabilization; help integrate MARS into franchisee business plans and workflows.

Performance monitoring & reporting: define local KPIs, produce dashboards/ highlight reports and track commercial impacts (traffic, conversion, revenue uplift).

- Continuous improvement & knowledge sharing: document playbooks, capturing lessons learned and share best practices across territories.

Stakeholder management: coordinate with Sales, Marketing, IT, Finance, Legal and RCs to secure resources and align deployments.

Key deliverables

- Validated territory deployment plan and schedule.

- Completed deployments per roadmap (pilot → rollout → stabilization).

- Adoption & performance dashboards; training completion and user satisfaction reports.
 

- Post implementation review and ROI summary per deployment.

Success metrics (examples)

- On time deployment rate vs plan (%)

- Active user adoption rate within 30/60/90 days (%)

- Training completion rate and average satisfaction score

- Data quality score (% records meeting standards)

- Commercial impact: traffic uplift, conversion uplift

- SLA: percentage of post go live issues closed within agreed timeframe

WHO ARE WE LOOKING FOR:

Required Qualifications & Skills

- Bachelor’s degree in Business, Economics, Foreign Trade, or a related field.

- 3–5 years of experience in project implementation, change management, retail/franchise operations, or CRM/ERP deployment (experience in automotive or aftermarket industries is preferred).

- Demonstrated project management capabilities, with proficiency in tools such as Jira, Asana, MS Project, or similar platforms.

- Experience in delivering training programs and driving user adoption initiatives.

- Strong stakeholder management skills with the ability to coordinate effectively across cross-functional teams.

- Solid analytical skills, with the ability to interpret dashboards and translate data into actionable insights.

- Proficiency in business English, both written and spoken.

- Highly organized, process-oriented, and detail-focused.

- Strong logical thinking and problem-solving abilities.

- Willingness to travel and work on-site, including flexibility to work outside standard hours or on weekends when required.

Preferred Qualifications

- Experience with Salesforce or similar CRM platforms.

- Understanding dealer operations and retail automotive standard operating procedures (SOPs).

- Professional certifications in project management (PMP, PRINCE2) or change management (Prosci) are advantageous.

Behavioral Competencies

- Customer-centric mindset with a pragmatic approach to problem-solving.

Proactive, resilient, and capable of working effectively in ambiguous environments.

- Strong collaboration and influencing skills, with the ability to drive results across teams.

- Organized, detail-oriented, and focused on delivering measurable outcomes.

PACKAGE: 

- NRP: M

- Monthly gross base salary (13 months)

- Group & Team annual performance bonus

- Other benefits aligned with Group policy: meal allowance, phone allowance, health care, travel allowance…

Application Process

Apply via Michelin Careers Website. Since this a talent pool, we will reach out to you if we find a suitable match with your profile!