Enterprise Engagement Manager- Retail & Commerce, ANZ.
doordashaustralia
Merchant Experience Partner
doordashaustralia· 117 Merchant Support
About this role
About the Team
We’re looking for a Merchant Experience Partner (MXP) to join our ANZ Merchant Experience team, owning end-to-end, white-glove relationships with our highest-value merchants — across Restaurant or New Vertical categories including grocery, alcohol, convenience and retail.
About the Role
At its core, this role is about merchant-facing case resolution but we want to shift how we do that: working proactively, spotting and solving problems before merchants raise them, rather than just reacting when they do. You’ll have real scope to shape how we work with merchants, bringing ideas, taking initiative, and influencing new ways of working.
You’ll be commercially minded, comfortable with ambiguity, and confident building trust with a wide range of stakeholders, from Enterprise merchants and Franchisees to Sales, Operations and Product teams.
Please note: the initial training period for this role requires full-time, in-office attendance, five days a week, before transitioning to our 3-day hybrid pattern (Monday, Thursday and one other day of your choice).
You’re excited about this opportunity because you will…
- Build strong, cross-functional relationships — working alongside your assigned Account Owners to manage a dedicated portfolio of merchants
- Support complex, high-touch, white-glove case ownership, end to end
- Work proactively to spot and resolve issues before merchants raise them, rather than just reacting when they do
- Represent Merchant Support at both the internal table and with merchants, feeding insights back to help drive operational improvements
- Bring your own ideas to the table helping influence new ways of working with merchants
- Prioritise your portfolio commercially by revenue value, expansion opportunity and advocacy potential, not just by first in first out method
- Manage competing deadlines across a complex, cross-functional stakeholder group
We’re excited about you because you…
- Have 2+ years’ experience in Account Management, Customer Success, or B2B Customer Support
- Are naturally curious — quick to recognise and synthesise patterns, with an inherent drive to solve problems, not just resolve tickets
- Communicate clearly, concisely, authentically and with empathy
- Are confident managing a book of business, with strong organisational skills and the ability to multitask, prioritise and manage time effectively
- Show initiative - you spot opportunities to improve, and aren’t afraid to challenge “the way we’ve always done it”
- Have a growth mindset and a readiness to consistently learn and build new knowledge
- Bring experience from a service environment where you’ve successfully worked towards service levels and quality targets
- Are excited to learn and embrace new tooling, such as Gemini, Athena (our in-house AI tool), Claude, and others
- Are self-aware — you know your strengths and areas for growth, and are motivated to develop and apply new skills
- Are comfortable mixing merchant-facing work with data analysis and planning
- It’s a bonus if you bring experience in food tech, hospitality, marketplaces, or SaaS
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Frequently Asked Questions
Is the salary disclosed for the Merchant Experience Partner position at doordashaustralia?
The salary for this Merchant Experience Partner role at doordashaustralia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant Experience Partner position at doordashaustralia located?
This Merchant Experience Partner role at doordashaustralia is based in Auckland, New Zealand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Merchant Experience Partner at doordashaustralia belong to?
This Merchant Experience Partner position is part of the 117 Merchant Support department at doordashaustralia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchant Experience Partner position at doordashaustralia?
Click the "Apply Now" button on this page. You will be redirected to doordashaustralia's official application portal hosted on greenhouse where you can submit your application directly.
When was the Merchant Experience Partner job at doordashaustralia posted?
This Merchant Experience Partner position at doordashaustralia was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchant Experience Partner
doordashaustralia
You'll be redirected to doordashaustralia's official application page on Greenhouse.