Merchant Acquisition Specialist
About this role
Acquire and onboard merchants and local business owners to the platform, helping them launch successfully and generate their first sales.
## Key Responsibilities
### Merchant Acquisition
* Identify and approach target merchants.
* Conduct field visits and meetings.
* Present the platform and its benefits.
* Build and maintain a merchant pipeline.
* Generate qualified merchant leads.
### Merchant Onboarding
* Assist merchants with registration and account setup.
* Support product uploads and account activation.
* Coordinate the merchant's first live stream.
* Follow up until the first successful sale.
### Relationship Management
* Build long-term merchant relationships.
* Gather merchant feedback and requirements.
* Report opportunities and challenges to management.
* Maintain regular communication with merchants.
### Sales & Performance
* Achieve monthly acquisition targets.
* Increase merchant activation rates.
* Improve merchant conversion rates.
* Support merchants in becoming active sellers.
* Experience in sales, business development, merchant acquisition, or account management.
* Strong communication, negotiation, and persuasion skills.
* Ability to conduct field visits and face-to-face meetings.
* Self-motivated and results-driven.
* Familiarity with e-commerce or marketplace businesses is a plus.
## KPIs
* Number of acquired merchants.
* Number of activated merchants.
* Number of merchants generating sales.
* Lead-to-signup conversion rate.
* Merchant activation rate.
* First-sale conversion rate.
* Merchant retention after 30 days
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You'll be redirected to Soholat's official application page on workable.