Member Support Specialist
Medical Guardian
Member Support Specialist
pditechnologies· Customer Support
About this role
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
The Member Support Specialist will be primarily responsible for providing support to our members. The mission is to help members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency. The person in this role will be utilizing their deep knowledge of our clients’ payment and loyalty programs and collaborating with many teams internally.
The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as have passion for learning new information daily.c
Available Shift:
Monday through Friday, 9:00AM – 6:00PM Central Time
Key Responsibilities
- Address member inquiries professionally to build positive relationships and long-term memberships.
- Resolve issues efficiently, contributing to the company’s bottom line.
- Monitor email queue and handle member inquiries and questions
- Follow up to member inquiries by taking specific action in a timely manner
- Work on special short-term projects to offer customized support for new programs
- Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
- Work with confidential customer information and demonstrate highest levels of integrity
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
- Track and report to the management on systemic issues and provide insight on trends
- Participate in additional training courses when needed
- Other duties as assigned
Qualifications
- 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
- High school diploma/GED required
- Highest sense of integrity and discretion required
- Ability to remain professional and courteous with customers at all times
- Excellent written and verbal communication skills
- Ability to build relationships and strong alliances across the organization
- Willingness to learn every day, do it fast and use knowledge appropriately
- Ability to work independently and in a team environment
- Individual should be technically literate and possess analytical thinking skills
- The employee must have the ability to work various shifts should the business need arise
- Proficiency with MS Office and good typing skills (min. 40 wpm)
- Provide a positive, professional, empathetic, and customer-focused manner
- Solid organization and work prioritization skills
- Care to do a great job and desire to grow professionally
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
Frequently Asked Questions
Is the salary disclosed for the Member Support Specialist position at pditechnologies?
The salary for this Member Support Specialist role at pditechnologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Member Support Specialist job at pditechnologies remote?
Yes, this Member Support Specialist position at pditechnologies is remote, with team members based in Alpharetta, GA, Dallas, TX, Temple, TX. You can work from home or anywhere in the supported regions.
Is the Member Support Specialist role at pditechnologies full-time or part-time?
This is listed as a Full time position. It is posted as a Member Support Specialist role in the Customer Support department at pditechnologies.
Which team or department does the Member Support Specialist at pditechnologies belong to?
This Member Support Specialist position is part of the Customer Support department at pditechnologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Member Support Specialist position at pditechnologies?
Click the "Apply Now" button on this page. You will be redirected to pditechnologies's official application portal hosted on lever where you can submit your application directly.
When was the Member Support Specialist job at pditechnologies posted?
This Member Support Specialist position at pditechnologies was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Member Support Specialist
pditechnologies
You'll be redirected to pditechnologies's official application page on Lever.