Member Support Coordinator

interwellhealth· Non-Clinical Operations
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🌍 Remote📍 Remote, United States

About this role

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

As a Member Support Coordinator, you will be the first point of contact for patients and providers needing assistance. Your primary responsibility will be handling incoming calls, addressing general inquiries, resolving concerns, and connecting callers to subject matter experts for more detailed needs or actions. Using your knowledge of our services and leveraging various systems, you will achieve first call resolutions in interactions varying in complexity. 

Please note, there are currently two openings available. For both roles, you must be available to work a standard schedule of Monday through Friday, 10:30 AM to 7:00 PM Central Time.

What You’ll Do:  

  • Handle inbound calls in a high-volume environment supporting SLA objectives   
  • Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
  • Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish.   
  • Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions   
  • Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes.   
  • Works well with fellow team members and actively contributes to team goals.  
  • Opportunities to assist with various projects  

What You’ll Need  

  • Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred 
  • Excellent verbal and written communication skills   
  • Strong problem-solving ability in a fast-paced setting   
  • Effective multi-tasking and time management for prompt responses  
  • Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment. 
  • Adaptable and flexible, with the ability to navigate changing business needs and priorities. 
  • Positive, solution-oriented mindset with strong resilience in a dynamic environment. 
  • Receptive to feedback and able to translate insights into meaningful action and continuous improvement. 
  • Comfortable managing ambiguity and adjusting effectively to evolving organizational goals. 
  • Familiarity with Microsoft Office applications. 

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 

  • We care deeply about the people we serve.
  • We are better when we work together.
  • Humility is a source of our strength.  
  • We bring joy to our work.
  • We deliver on our promises. 

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Frequently Asked Questions

Is the salary disclosed for the Member Support Coordinator position at interwellhealth?
The salary for this Member Support Coordinator role at interwellhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Member Support Coordinator job at interwellhealth remote?
Yes, this Member Support Coordinator position at interwellhealth is remote, with team members based in Remote, United States. You can work from home or anywhere in the supported regions.
Which team or department does the Member Support Coordinator at interwellhealth belong to?
This Member Support Coordinator position is part of the Non-Clinical Operations department at interwellhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Member Support Coordinator position at interwellhealth?
Click the "Apply Now" button on this page. You will be redirected to interwellhealth's official application portal hosted on greenhouse where you can submit your application directly.
When was the Member Support Coordinator job at interwellhealth posted?
This Member Support Coordinator position at interwellhealth was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Member Support Coordinator
interwellhealth
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