Member Services Customer Support

ibex
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📍 Pittsburgh, PA, USFULL TIME

About this role

Overview

Member Services Specialist

As a Member Services Specialist, you will be responsible for maintaining positive customer relationships by responding to a high volume of incoming phone inquiries regarding healthcare spending account products. You will provide education and support related to IRS regulations, spending account programs, claims processing, and reimbursement procedures while delivering exceptional member experience.

Responsibilities

What You Will Do

  • Respond to member inquiries via phone, researching issues and providing accurate, timely resolutions using available tools, resources, communications, and training materials.
  • Educate members to help maximize the value of their benefits.
  • Serve as a member advocate by identifying needs, addressing concerns, and guiding members toward appropriate plans/products, solutions and resources.
  • Effectively manage escalated member interactions, resolve concerns, and maintain compliance with established security and policy requirements.
  • Deliver exceptional customer experiences by proactively identifying opportunities to provide additional support, information, and services beyond the initial inquiry.
  • Maintain attendance standards and adhere to all performance expectations.
  • Perform other duties as assigned.

Qualifications

Eligible States

This role is currently limited to candidates residing in:

Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Minimum Requirements

  • Must be at least 18 years of age with a high school diploma or equivalent.
  • Must have a private, distraction-free workspace that is not located in a shared or common area of the home.
  • Must have a hard-wired Ethernet internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload. (5G, hotspots, and satellite internet are not supported.)
  • Must remain on camera during working hours.

Frequently Asked Questions

Is the salary disclosed for the Member Services Customer Support position at ibex?
The salary for this Member Services Customer Support role at ibex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Member Services Customer Support position at ibex located?
This Member Services Customer Support role at ibex is based in Pittsburgh, PA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Member Services Customer Support role at ibex full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Member Services Customer Support role at ibex.
How do I apply for the Member Services Customer Support position at ibex?
Click the "Apply Now" button on this page. You will be redirected to ibex's official application portal hosted on icims where you can submit your application directly.
When was the Member Services Customer Support job at ibex posted?
This Member Services Customer Support position at ibex was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Member Services Customer Support
ibex
Apply for this role ↗

You'll be redirected to ibex's official application page on icims.