Member Service Representative - Northeast
midamericancu
Member Service Representative 2 - E-Branch
midamericancu· E-Branch
About this role
About Us
Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.
Who Should Apply
Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day?
What You'll Do
At Mid American Credit Union, a Member Service Representative at the E-Branch delivers exceptional member service through electronic communication channels (Interactive Teller Machines, phone, email, chat, text, video. etc.) while successfully servicing and selling Mid-American Credit Union products and services. A successful MSR at the E-Branch will possess proven member service and sales skills; strong verbal and written communication; and above all else a strong desire to serve members and co-workers.
Member Relations
- Performs member servicing by using several computerized systems for member verification.
- Gathers relevant information to complete the transaction, validating information and perform video banking functions while ensuring they are in accordance with credit union processes and procedures while demonstrating a high degree of accuracy and attention to detail.
- Maintains a positive, confident, friendly and professional attitude and appearance while being perceptive that actions, gestures and facial expressions are being transmitted by video
- Maintain a positive attitude and engages members when they interact with them.
Operations
- Follow all policies and procedures set by the credit union when assisting members.
- Performs in-bound and outbound account servicing activities through multiple electronic channels.
- Consistently develops subject matter expertise to ensure knowledge keeps pace with changes in products and services, policies, procedures, regulations, laws and best practices.
- Adhere to department scheduling requirements to meet individual and department performance metrics.
What You Need to Get the Job Done
- Education - High School Diploma or GED required
- Experience - Six months to two years of similar or related experience. Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
- Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
An Equal Opportunity Employer
Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.
Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.
This Company Participates in E-Verify
Este Empleador Participa en E-Verify
Frequently Asked Questions
Is the salary disclosed for the Member Service Representative 2 - E-Branch position at midamericancu?
The salary for this Member Service Representative 2 - E-Branch role at midamericancu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Member Service Representative 2 - E-Branch position at midamericancu located?
This Member Service Representative 2 - E-Branch role at midamericancu is based in Wichita, Kansas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Member Service Representative 2 - E-Branch role at midamericancu full-time or part-time?
This is listed as a Full Time position. It is posted as a Member Service Representative 2 - E-Branch role in the E-Branch department at midamericancu.
Which team or department does the Member Service Representative 2 - E-Branch at midamericancu belong to?
This Member Service Representative 2 - E-Branch position is part of the E-Branch department at midamericancu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Member Service Representative 2 - E-Branch position at midamericancu?
Click the "Apply Now" button on this page. You will be redirected to midamericancu's official application portal hosted on bamboohr where you can submit your application directly.
When was the Member Service Representative 2 - E-Branch job at midamericancu posted?
This Member Service Representative 2 - E-Branch position at midamericancu was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Member Service Representative 2 - E-Branch
midamericancu
You'll be redirected to midamericancu's official application page on bamboohr.