Maven Java Support Engineer

Maven Java Product Support Engineer 

About Maven:

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health. 

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk. Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.

About the Role

As a Maven Java Support Engineer, you will be the first and second level of support for our Clients. You will provide technical software assistance directly for our Clients, participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients. Focus for the Team is on production related issues and activities. 

The Maven Java Support Engineer must primarily possess strong problem-solving ability alone and in working with others. They must also possess strong communication skills for effectively working with associates and Clients. 

The specific technical skills required are: 

• JAVA/J2EE 

• SQL and Relational Databases (e.g. Oracle, MSQL, PostgreSQL) 

• Javascript and related technologies (e.g. HTML5, CSS3, JavaScript, jQuery,

  Ajax) 

• XML 

Also, working knowledge of the following will be helpful: 

• App Servers (e.g. Tomcat, Websphere, AWS, Azure)  

• Development methodologies (e.g. Agile, Waterfall) 

Responsibilities

• Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers.  

• Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA). 

• Effectively utilize the Jira issue tracking system for tracking of all Maven Migration requests and DCRs, within Client expectations.

• After-hours phone support coverage may be required based on business needs. 
• Following Conduent policy on entering time spent on projects and tasks. 
• Traveling to client or company sites as required. 

The Maven Java Support Engineer’s primary responsibilities include providing Production Support Services such as: 

• Issue Ticket Resolution/Fixes 

• Builds for Change Requests 

• Minor/Major Software Release Migrations/Builds

• Escrow Packaging and Delivery

• Change Requests 

• Software Security Scans 

• Defects 
• Improvements 
• Features 
• Migrations 
• Implementations 
• Software Security Scans 
• Code Reviews 

Accountability:

Job performance will be measured by continual client satisfaction, meeting contractual obligations, and the completion of project and tasks related to assigned deliverables within established timeframes. This position reports to the Maven Delivery Manager.

Basic Qualifications for Consideration

• Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience. 
• Knowledge of enterprise software required, with knowledge of public health industry a plus. 
• Strong analytical, conceptual, and technical problem-solving abilities. 
• Ability to deliver outstanding customer service, including excellent listening and empathy skills. 
• Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities. 
• Excellent oral, written, and interpersonal communication skills. 
• Capacity to remain calm, composed, and articulate when dealing with challenging situations. 
• Demonstrated ability to work independently while collaborating with cross-functional teams and organizations. 
• Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision. 
   

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.  
In this role, you can expect the following working conditions: 

Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You 

Perks and rewards designed for you: 

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. 

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work  
Grow and thrive, both personally and professionally  
Make a difference with our clients, in our communities, and with the millions of people we support   
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80,080 - $104,000

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.